Not the worst, not the best - Customer Service Agent Conduent Employee Review

3.0
Jun 21, 2017
Recommend
CEO approval
Business Outlook

Pros

Work from home, which benefits those of us with health issues or other concerns Hours aren't terrible, some flexibility on occasion Certain programs are closed for the holidays

Cons

Extremely outdated equipment not up to par Promises about new/updated equipment constantly made, but not kept Monitoring reviews are done subjectively Tries to 'boost morale' with mininal effort Horrible communication (or lack thereof entirely) Favoritism When we were in office, you could never find a sup or team lead when you needed one WFH transition very rushed and inconsistent; if you weren't ready by whatever date they said (which kept changing anyway) you lost your job

Explore other reviews about Conduent

5.0
Feb 6, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Positive Experience for the tenure served

Cons

Nothing to report everything is good

1.0
May 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Paid on time, provided equipment, decent benefits from day one, nice co-workers

Cons

Sweatshop mentality of the supervisors, threats of demotion/termination for medical leave, random layoffs when calls didn't justify hours, with those same hours shifted to supervisors to keep them active. Unable to print paystubs, had to request everything through a supervisor, and provide copious amounts of private information to have the request honored. Corrosive environment - I left as soon as I got another offer, gave 24 hours notice (and I've never, ever done that before). Unless you're on the verge of homelessness or starvation, avoid at all costs.

See reviews by: Helpful|Rating|Date|All