Pros
you get to meet a lot of new ppl/friendly co workwers
Cons
worst staff buses you are punished for being ill a whole lot of incompetent persons put in positions. communication sucks agents are often left to figure stuff out because floor supports(ie supervisors and QAs are dumb to product services) you get yelled at by customers all day for things you have no control over and expected to act as though you are a robot with no emotions/you have more work than you signed up for(ie lawyer,dr,police,judge,etc etc) yet yoyu are paid so little the only way to earn a lot is through overtime that often times make no sense because you still have targets to meet/you will and i re[peat you will get fired over the simplest things such as common illness