Pros
It’s good if you like working with people over the phone, trouble shooting their tech issues. Also if you’re unemployed and can’t commute to work easily. This is an outsourced job working for Support.
Cons
Management lacks communication skills. They can switch your supervisor 3-5+ times within the first 6mo you’re there. The pay is considerably hbelow what you’d get being hired on directly from . Training is by the book from apple, but lacks the ability for you to learn the logging system prior to hitting the floor; which can result in poor numbers and surveys. Constant system issues from all the extra crap they pack onto the iMac to monitor your use. Management does not value their employees by any means other than we are a number; the more calls we take the more money Conduent makes from . has the motto “Fix the customer first, then the issue” but Conduent cares less about that and more about getting the number of calls in so they can get a paycheck.