TOO MUCH REQUIRED FOR PAY - Technical Support Representative Conduent Employee Review

Well, for starters you do get pto and unplanned time off but there is nothing in place for emergencies, the whole job is taught to lie about system issues and screensharing not working properly but they are requirements. Your promotions depend on customer surveys..most of the time customers are angry and the surveys they leave have nothing to do with your call. Also you get bad surveys from people you never even spoke with and they say it evens out because you also get good surveys from people you havent spoke to (which is a lie)...everyday there is a new rule, something that we were able to say yesterday cannot be said tomorrow, it is a lot..feels like a slave ship I loved my sups but thats about it