Unrealistic - Senior Support Advisor Conduent Employee Review

2.0
Jun 5, 2025
Recommend
CEO approval
Business Outlook

Pros

The pay is nice and some of the supervisors are very nice and want you to succeed

Cons

Training is more on the job training and can cause issues when you are trying to be confident in your position the lack of knowledge in new hires can cause customers not to trust what you are saying is accurate and their score system is unfair for every dissatisfied from a customer you get it is equal to 3 satisfied reviews, I averaged about 30 reviews a month which is not common if I got 4-6 dissatisfied I would score below my goal and they weren’t always meant for the correct person because they would talk to multiple people you just happened to be the one they got the review for

Explore other reviews about Conduent

5.0
Jan 25, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great supportive team including upper manager

Cons

No cons during my employment

3.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Job as described. This company is a contracting company pretty much and through them I was working for Humana. It was straight forward and as described, but the training Humana provided was a bit hectic and intense, and people were quitting left and right because of how much anxiety it caused.

Cons

High anxiety training environment that felt like we weren't fully equipped to do the job. Not having the freedom to get up and away from your desk unless you were specifically on a break. Automatic answering phones.

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