Flexible remote work but some management issues persist - Customer Service Representative (CSR) Consumer Cellular Employee Review

I love my job and I mean that from my entire being! I was hired as a supervisor where I mastered my role and was able to promote into the manager role. This is the first place where I feel appreciated and seen. I have a passion for development and coaching and have been able to develop various individuals within the company. Being a part of something bigger than myself is such an amazing feeling. I have my own marvelous testimony regarding working at CCI, but I am also a part of many success stories of other employees. I love my job and the people I work with.

The only thing I would say is it would be best if we stuck with a process and allowed time to develop good habits. There are often times we change processes so frequently it's hard to track the progress or develop consistency.

•People first approach (both employees & customers) •Career advancement (ample opportunities to promote, development from leadership, and continue education options) •Fun and celebratory environment (frequent appreciation events, milestone celebrations, reward programs, recognition, etc.) •Generous benefit package (time off, paid holidays, medical/dental/vision, tuition reimbursement, cell phone plan, and the list goes on and on) •Work from home option •Bonus programs While this list is not all inclusive, it certainly gives some great highlights I have enjoyed in my time with Consumer Cellular. I started over 13 years ago as an entry level employee and have been afforded many rewarding opportunities to advance my career through numerous promotions. What started as an uncertain jump into a new industry resulted in a fulfilling career that I have had zero regrets about. Consumer Cellular believes that happy employees make happy customers, and both are equally important. Because of this, I not only get to enjoy what I do for work every day, but I’ve had the job and financial security to pursue life goals outside of work such as purchase multiple homes, start a family, and enjoy a wonderful work/life balance. For anyone considering, I would highly recommend Consumer Cellular as a place to call your work home!

I genuinely do not find any cons in working for Consumer Cellular. If I had to share anything remotely close, it would be that the company is top rated in it’s industry and very successful, which leads to rapid growth and a fast-paced environment in pursuit of remaining the best! So, while I do not feel this is a con as this provides ample opportunities for growth and promotions, it may be perceived as one to those who are not a fan of continually evolving their skills.