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      Consumer Cellular

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      Consumer Cellular reviews

      This company is a joke. TOXIC - Team Supervisor Consumer Cellular Employee Review

      1.0
      Feb 14, 2024
      Team supervisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      I guess if you're looking for a cheap cell plan that's a plus, but the coverage is terrible.

      Cons

      Bi-Polar leadership and direction. This place is more interested in staying on or off the right "lists" that the culture has been completely gutted! A dark cloud is imminent the moment you walk through the doors of this place. You can see it in the eyes of the employees and the CCM's. The deliverables they give you can be related to Baskin Robbins. There's 31 flavors and they're constantly changing! How they can choose to hold anybody accountable is a joke because nobody can meet their expectations. Here's an example..."Hey agent....you did XYZ on your performance KPI's I tell you what...I'll promote you AND give you a raise!....but don't get too excited because you missed our SITE goals so I'm gonna have to terminate you." True story. Figure that one out because the employees can't!

      Explore other reviews about Consumer Cellular

      5.0
      Jun 15, 2026
      Mobile advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Store Hours STO PTO Commission Phone Benefits

      Cons

      Only con would be working at a slow store or having a slow month.

      avatar
      Consumer Cellular Response
      1w
      Thank you for taking the time to share your experience and for being part of the Consumer Cellular team for the past 1–2 years! We're thrilled to hear you've enjoyed many aspects of your role, including our store hours, PTO, commission opportunities, phone benefits, and STO. We work hard to create a rewarding environment where our team members can succeed while maintaining a healthy work-life balance. We also appreciate your honest feedback regarding slower stores or sales periods. We understand that customer traffic can vary, and we're continually looking for ways to support our retail teams with coaching, development, and opportunities to help them succeed regardless of market conditions. Thank you again for your recommendation and for everything you do to deliver an exceptional experience for our customers. We're grateful to have you on the team and look forward to your continued success with Consumer Cellular!
      5.0
      Jun 13, 2026
      Trainer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Consumer Cellular has an incredibly supportive culture where leadership, fellow trainers, and other departments work together and genuinely want people to succeed. I feel trusted to lead classes, coach new hires, and contribute beyond just delivering training. The role allows me to use my strengths in teaching, coaching, and developing others while making a meaningful impact on employees' growth and confidence. The remote work environment, work-life balance, stability, and opportunities for continuous learning make it an enjoyable place to work. Most importantly, I feel valued, supported, and empowered to do my job effectively, which has made this one of the most positive work experiences of my career.

      Cons

      The role requires a high level of energy and engagement each day, and advancement opportunities may be more limited depending on organizational needs. However, these challenges are relatively minor compared to the overall positive experience and support provided by the company.

      avatar
      Consumer Cellular Response
      3w
      Thank you for sharing your experience! We’re thrilled to hear that you feel supported, valued, and empowered to make an impact. Our trainers play a critical role in helping employees build confidence and succeed, and we’re grateful for the passion and dedication you bring each day. Thank you for being part of the Consumer Cellular team!
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