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Convergys

Acquired by SYNNEX

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Customer Care Agent - Anonymous employee Convergys Employee Review

1.0
Jul 29, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Work from home environment is a bonus over having to travel to work everyday.

Cons

For starters, they track everything you do which is expected when you are using company resources but they can remotely turn on your camera and microphone without you knowing. This is a huge breach of privacy and unacceptable business practice. Needless to say, I will not be working there much longer and to all future employees...beware of this!!! Just an aside, I know many of you are probably saying how would I know if the company was snooping on me, well management made me aware of this at one point accidentally. Also, they have they have several different environments for you to log into like linux, windows server and another windows server environment then on top of that there are a million usernames and passwords you have to remember. It is inundation at its finest and highly impractical.

Explore other reviews about Convergys

5.0
Jun 16, 2021
Recommend
CEO approval
Business Outlook

Pros

Good in training people and provides opportunity for growth.

Cons

No retirement benefit even after completing 5 years of service

3.0
Jul 29, 2024
Recommend
CEO approval
Business Outlook

Pros

was able to work remotely is a plus - training is good, if you have inquiries- recruitment department was able to address concern in a timely manner-

Cons

the account that was assigned to is sales - so monthly quota is stressful. Our account was unfortunately let go and the position is no longer available to they need to let go of us

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