Convergys Interview Questions
Updated Jun 25, 2021
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Interviews at Convergys
Interviews for Top Jobs at Convergys
- Customer Service Representative (293)
- Customer Service Representative II (42)
- Work At Home Customer Service Representative (37)
- Customer Service and Problem Resolution Representative II (34)
- Technical Support Agent (33)
- Technical Support Engineer (32)
- Technical Support Representative (26)
- Team Leader (25)
- Tier I Technical Support (24)
- Technical Support (21)
- Customer Service Agent (21)
- Call Center Agent (20)
- Customer Service (16)
- Tech Support (13)
- Technical Support Associate (12)
- Customer Service Associate (10)
- Analyst (9)
- Associate Trainer (8)
- Sales Associate (8)
- Customer Service Representative (CSR) (8)
- Sales and Service Representative II (8)
- Sales Representative (7)
- Customer Support Representative (6)
- Operations Manager (6)
- Agent (5)
- Recruiter (5)
- Customer Sales & Service Representative (5)
- Customer Service and Sales Representative (5)
- Customer Support Associate (5)
- TSR (5)
Anonymous Interview Candidate
I interviewed at Convergys
2 technical. need to write the logic in front of computer with a notepad and then a manager round and its tough sometime to recollect the logic too. but its a good expereince overall
- nothing i rember there are output for the given programs
Anonymous Employee
I interviewed at Convergys
I went for a day interview. They asked basic interview. Then I received a phone call offering me the job. The questions were things like why would you be suited here and what have you done that you are proud of?
- What do you want from this job?
Anonymous Interview Candidate
I applied online. The process took 1 day. I interviewed at Convergys in Feb 2021
Straightforward and well organized the interviewer was on time and was asking questions relevant to the experience and not according to the requirement. he interview process typically includes the following steps: writing a job description, posting a job, scheduling interviews, conducting preliminary interviews, conducting in-person interviews, following up with candidates and making a hire.
- what is fluent wait in selenium
Anonymous Interview Candidate
I interviewed at Convergys in Jan 2021
good process,. great inter views structure liked it it was a great exp erience overall experience was great and the intervi ews was scheduled on time by amcat con cen trix in ter view
- DHCP and DNs
Anonymous Employee
I applied through a staffing agency. I interviewed at Convergys in Jul 2020
The interview was staged properly with different rounds. It took too many days for the process tp get completed. The interviewer was good and asked relevant questions. Read the entire resume, which is most appreciated feedback I can give.
- Technical questions related to computer troubleshooting
Anonymous Interview Candidate in Boston, MA
I applied online. I interviewed at Convergys (Boston, MA) in Feb 2020
Godf for free but when paid not at all good very bright future hero of Secondary Education you are interested and would a d wouldnlike to join company and the other day that I am a time
- Something about you and your work
Anonymous Employee
I applied online. The process took 1 week. I interviewed at Convergys
very easy had to fake a phone call situation with a manager. were hiring 600 people so job felt like it was guaranteed. easy interview questions - a lot were common sense answers and questions about your personality
Anonymous Employee in Pune
I applied in-person. I interviewed at Convergys (Pune)
easy, laptop hardware related problems or the can ask about windows questions in the HR round, just prepare for the basic errors of a PC. They can ask you if mouse , keyboard, Display not working what will you do in that kind of situtation.
- What do you do if your's laptop graphic card is not working.
Anonymous Employee
I applied in-person. I interviewed at Convergys
3 rounds of interview, 1st round is HR round and second round is technical followed by 3rd round which is management round. All rounds are conducted on the same day and followed by which you will be notified whether you are selected or rejected
- Regarding windows operating system
Anonymous Employee
I applied in-person. I interviewed at Convergys
You will fill out an application. Once you receive a call, a date & time will be set for you to come in. Make sure you understand that more than likely there is serveral others there to & may not be a quick in & out. You will need to be prepared to answer questions on a computer.
- How would you deal with a rude customer.
Convergys Interviews FAQs
Glassdoor users rated their interview experience at Convergys as 61.1% positive with a difficulty rating score of 2.13 out of 5 (where 5 is the highest level of difficulty). Candidates interviewing for Technical Support and Network Engineer rated their interviews as the hardest, whereas interviews for Agent and Outbound Sales roles were rated as the easiest.
The hiring process at Convergys takes an average of 7.53 days when considering 953 user submitted interviews across all job titles. Candidates applying for Outbound Sales had the quickest hiring process (on average 1 day), whereas Senior Customer Experience Consultant roles had the slowest hiring process (on average 90 days).
Common stages of the interview process at Convergys according to 953 Glassdoor interviews include:
Skills Test: 16.52%
Phone Interview: 15.49%
One on One Interview: 14.90%
Drug Test: 14.32%
Background Check: 13.67%
Personality Test: 7.84%
Presentation: 6.30%
IQ Intelligence Test: 5.45%
Group Panel Interview: 3.95%
Other: 1.56%
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