Convergys
Acquired by SYNNEX
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Convergys is now part of SYNNEX. For up to date information and jobs, please see the Concentrix profile..
Convergys interview questions
Updated Jun 22, 2024Difficulty
Easy
Experience
Mostly positive
How others got an interview
- 14%In PersonIn Person
- 10%RecruiterRecruiter
- 9%Employee ReferralEmployee Referral
- 5%Staffing AgencyStaffing Agency
- 3%OtherOther
- 1%Campus RecruitingCampus Recruiting
Interview search
1,211 interviews
Convergys interviews FAQs
- Glassdoor users rated their interview experience at Convergys as 61.1% positive with a difficulty rating score of 2.13 out of 5 (where 5 is the highest level of difficulty). Candidates interviewing for Technical Support and Network Engineer rated their interviews as the hardest, whereas interviews for Agent and Outbound Sales roles were rated as the easiest.
- The hiring process at Convergys takes an average of 8 days when considering 949 user submitted interviews across all job titles. To compare, the average duration of hiring at similar companies like BlackRock, Inc. is 14 days, Fabricated Software, Inc. is 2 days, and Apple Inc. is 21 days. Candidates applying for Outbound Sales had the quickest hiring process (on average 1 day), whereas Senior Customer Experience Consultant roles had the slowest hiring process (on average 90 days).
- Common stages of the interview process at Convergys according to 949 Glassdoor interviews include:
Skills test: 17%
Phone interview: 16%
One on one interview: 15%
Drug test: 14%
Background check: 14%
Personality test: 8%
Presentation: 6%
IQ intelligence test: 5%
Group panel interview: 4%
Other: 2%
Here are the most commonly searched roles for interview reports -
- Customer Service Representative(685) ;
- Team Leader(136) ;
- Customer Service Representative II(110) ;
- Technical Support Engineer(72) ;
- Technical Support Representative(72) ;
- Technical Support(62) ;
- Technical Support Agent(59) ;
- Customer Service and Problem Resolution Representative II(49) ;
- Customer Service Associate(47) ;
- Customer Service Agent(43) ;
- Call Center Agent(41) ;
- Customer Service(38) ;
- Sales Associate(37) ;
- Call Center Representative(35) ;
- Tier I Technical Support(32) .
