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      Convergys

      Acquired by SYNNEX

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      Convergys reviews

      Customer Support Specialist - Customer Support Specialist Convergys Employee Review

      5.0
      Sep 19, 2015
      Customer support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great environment for growth. Managers are very understanding.

      Cons

      Survey scores don't directly say how well your doing because customers can hate the product and love you but you still get a low score. Your job will be in jeopardy if the customer doesn't like the product.

      Explore other reviews about Convergys

      5.0
      Jun 16, 2021
      Call center representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good in training people and provides opportunity for growth.

      Cons

      No retirement benefit even after completing 5 years of service

      3.0
      Jul 29, 2024
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      was able to work remotely is a plus - training is good, if you have inquiries- recruitment department was able to address concern in a timely manner-

      Cons

      the account that was assigned to is sales - so monthly quota is stressful. Our account was unfortunately let go and the position is no longer available to they need to let go of us

      1
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