8mo
We truly appreciate you taking the time to share your candid feedback. It is valuable to us, especially during this period of economic change.
We aim for our performance expectations to be challenging yet achievable, and we are concerned to hear that you feel they are unrealistic and require perfection. We consistently review our metrics and management practices to ensure they are fair, relevant, and supportive of our employees' success. We apologize if any of our processes feel outdated; we are committed to modernizing our operational approaches to be competitive and effective in today's business landscape.
It sounds like there are significant concerns regarding micromanagement and being held accountable for issues outside of your control, particularly those affecting customer calls and bonus structure. We take this very seriously, as our goal is to foster a culture where employees feel supported, trusted, and fairly rewarded for their direct efforts.