Pros
4 day work weeks, benefits are ok. At times its a good job most of the techs stick together and look out for each other, help each other out. Some of the managers are awesome and will go to battle for you
Cons
Where do i even begin. First of all as a service tech i expected the main points of my job to be installing and servicing dish equipment, while that is part of it the main point of my job is now sales, sales, and more sales, of overprice stuff. As a tech you have enough stuff already you have to look out for and now on top of everything they want us to force feed customers "solutions" which is just dish fancy way of saying sales. Second you have ZERO and i truly mean ZERO job stability. we have around 8 main metrics we have to hit and they are way to reliant on things completely out of your control. For example we have a completion metric that is based on the percentage of your jobs you complete, sounds straight forward except if someone isnt home its your fault, if someone has no line of sight for the satellite because of trees or their landlord/ appt complex rules its your fault, if a customer or potential customer wants to cancel the work order its your fault, stuff thats completely out of your control. Another metric is based on how many hoppers you connect to the internet, again sounds straight forward except if the customer doesnt have internet its your fault. Now ive seen a tech who has been there 14 years and knows the job like the back of his hand, he did quality work and was great with customers. He got let go because he performed below average on 1 of the metrics, he had 1 weak spot and they fired him for it. They had a tech who basically scored a 95% and was fired for it, what a joke. And back to the sales part they expect you to sell $15 per work order. Some days this is really easy but most days its next to impossible. The equipment they have us selling is marked up to a stupid amount, a polk sound bar with sub for example you could find online for $200 but we sell it for $350, a pair of ihip swipe headphones you can find online for as low as $40 we sell for $100. Another bs problem is they hire any jack wagon right off the streets and over 50% end up scrubbing out within a month. These clowns they hire do absolute crap work which i then have to go fix and it messes up my Production numbers.
