Pros
1. It's better than no job at all 2. It pays the bills 3. If management could run sales differently than customer service, it would make a world of difference.
Cons
1. They ask for suggestions on how to improve relations and the suggestions sit in a box somewhere 2. Seriously, they treat their employees with no respect and have a universal motto that "you are lucky to have a job" , this has been repeated by management and trainers alike and if you don't like it, you can quit. 3. You are paid by activations of new accounts, "ARPU" Average Revenue Per Unit, basically gross monthly bill of your new customer activation, and monetarily penalized for having a close ratio less than 29% of sales to total calls. Now the interesting part about the close ratio is that you get calls from new and existing customers. Obviously you can't close a customer that already has service so of course this counts against you. If the computer system goes down, you are required to sit there and take calls the whole time the computer is down, and of course you can't close them so these go against your close ratio also. There are numerous "levers" you need to hit to make your full paycheck, and believe me they can take 75% or more of your gross pay for not hitting these various "levers".
