Generally enjoy what I do, although I look forward to advancement. - Customer Service Representative II/Retention DISH Employee Review

4.0
Sep 29, 2011
Recommend
CEO approval
Business Outlook

Pros

- Paid training - Great trainers - Great people to work with - Great coaches - Hours are flexible; can swap days or push hours for regular schedule - Opportunity to acquire different shifts periodically by placing a bid which is based on performance - With the right mind-set one can excel and move up quickly - Multiple/varied promotion opportunities - Competitive pay from start (based on past experience initially and thereafter on performance) - Great bonuses! Make up to 40% of your gross pay every two weeks (all based upon position & performance) - Free Dish Network service

Cons

- Must pass online assessment to even be considered for submitting an application or getting an interview; a 6 month reset if one fails. This is alright for some, but perhaps the entire process could be rethought because it eliminates many who are capable of doing the job though may not have access to the internet or those who prefer doing in-person applications - Almost too much information to digest compared to the ever-shortening training program - Expect to sit for long periods of time - Be prepared to put up with various people, stupidity the likes you didn't believe existed - Just like any job, there are some people in positions in which they have no business - Occasionally they mandate 1-2 hours of overtime, more-so at the end of summer till the end of the year - Unreal turnover but many are college students; others just aren't cut out for the amount of information put on them or the stress brought on by customer's complaints and the occasional rant

Explore other reviews about DISH

5.0
Dec 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Pay was good. Very good commissions

Cons

High standards. Robotic at times. Very strict on following call flows and retaining customers.

1
avatar
DISH Response
6mo
It is wonderful to hear that you found the compensation structure and commission opportunities rewarding. We strive to be a great company for our team and are happy that resonated with you. Regarding the call flows and standards, we understand that maintaining high expectations for consistency can sometimes feel restrictive or repetitive. We appreciate your perspective as we continuously look for ways to balance our quality standards with a more dynamic employee experience.
3.0
May 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Good middle management and compensation. Lots of opportunities to learn from plenty of smart people.

Cons

Disclaimer -This is all water cooler hearsay and opinion. During the two years I was there the bill came due on being penny wise and dollar dumb over the years. A great example is Sling. Dish beat basically everyone to market but Netflix with streaming and was the first platform to offer live TV via stream (which YouTube TV still uses as a selling point). What happened? Dish paid the original engineers to build it and then balked at paying them to document and maintain it. Same deal with the cyber security team. After years of expecting security engineers to do exceptional work shorthanded for middling compensation eventually they had none. It was all put on the security manager, who had a heart attack after repeatedly requesting support. He understandably did not return. Not much later one of the core systems was ransomed, and the company fell out of the fortune 500. Despite being in the middle of dealing with the consequences of those decisions leadership was doing it all again with the mobile network build out.

1
avatar
DISH Response
1mo
Hearing that you found value in our middle management and compensation, as well as the chance to learn from the talented individuals on our teams, is encouraging. We appreciate you recognizing those aspects of your time with us. On the other hand, the historical context and concerns you shared regarding executive decision-making, infrastructure maintenance, and resource allocation are deeply concerning. Maintaining a stable, secure, and well-supported environment for our workforce is of the utmost importance, and we take feedback regarding employee well-being and operational decisions seriously. We are continually working to strengthen our operations and better support our teams across all business units. Because this review references a sensitive medical situation alongside organizational challenges, we would welcome the opportunity to hear more about your perspective. Please consider reaching out to our team directly at peopleoperations@dish.com so we can learn more.
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