Don't invest your time and efforts here - Senior Customer Service Representative DISH Employee Review

1.0
Jan 25, 2017
Recommend
CEO approval
Business Outlook

Pros

Free tv service. Food catering.

Cons

Huge disconnect from corporate and agents. Your just a number and they wont care. They will take your base salary away and bring it down to insulting amounts. Your tenure and career raises for performace will be taken from you. There is no difference in pay for someone whos worked for dish 10 years vs just started last week. Dont make friends. They wont work there long. You are replaceable and they know that. The turn over is over 100% they lose more employees than they can hire so the hiring never stops. Dish is considered one of the worst companies to work for in america for a reason. Do not believe the positive reviews. You do not have value. If your promoted up the ranks, nothing changes. They do site wide demotions to "reorganize" skils. Even lower level corporate employees are treated horribly. Over worked with unrealistic goals is a trend through out the entire company from bottom, almost to the top. You have no value, you are replaceable. I repeat. You have no value and you will perform or you will be replaced. If you perform well, u might get a "hopper" buck. A few of these and you can redeem a free movie ticket. You will walk into work after years of working there and realize no one in your training class you started with works here. No one on your first team works here anymore. Even your supervisors have been changed like clothes. You do not have any value. Once a week, a ambulance is parked out front. Responding to some poor souls panic attack or anxiety. People literally get carried out because of the stress. This is a regular occurrence. So is seeing your co workers in tears broken by unrealist expectations. You will get used to this and you might even start performing well at your job. Its taken me years to master it but still, you will have no value.

Explore other reviews about DISH

5.0
Feb 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Great and flexible work supported my growth through college

Cons

Honestly that the product we were selling wasn't the best value

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DISH Response
3mo
It is wonderful to hear that the flexibility of your role provided the support you needed to successfully navigate your growth through college. We take great pride in being a workplace that accommodates the educational pursuits of our team members, as we know how vital that balance is for long-term career development. While it is rewarding to hear about your personal success, we also appreciate your candid perspective regarding our product value and market positioning. We are constantly evaluating our competitive edge and exploring new ways to better serve both our core customers and emerging markets. Feedback like yours is essential as we strive to evolve and refine our approach to the business.
3.0
May 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Good middle management and compensation. Lots of opportunities to learn from plenty of smart people.

Cons

Disclaimer -This is all water cooler hearsay and opinion. During the two years I was there the bill came due on being penny wise and dollar dumb over the years. A great example is Sling. Dish beat basically everyone to market but Netflix with streaming and was the first platform to offer live TV via stream (which YouTube TV still uses as a selling point). What happened? Dish paid the original engineers to build it and then balked at paying them to document and maintain it. Same deal with the cyber security team. After years of expecting security engineers to do exceptional work shorthanded for middling compensation eventually they had none. It was all put on the security manager, who had a heart attack after repeatedly requesting support. He understandably did not return. Not much later one of the core systems was ransomed, and the company fell out of the fortune 500. Despite being in the middle of dealing with the consequences of those decisions leadership was doing it all again with the mobile network build out.

1
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DISH Response
1mo
Hearing that you found value in our middle management and compensation, as well as the chance to learn from the talented individuals on our teams, is encouraging. We appreciate you recognizing those aspects of your time with us. On the other hand, the historical context and concerns you shared regarding executive decision-making, infrastructure maintenance, and resource allocation are deeply concerning. Maintaining a stable, secure, and well-supported environment for our workforce is of the utmost importance, and we take feedback regarding employee well-being and operational decisions seriously. We are continually working to strengthen our operations and better support our teams across all business units. Because this review references a sensitive medical situation alongside organizational challenges, we would welcome the opportunity to hear more about your perspective. Please consider reaching out to our team directly at peopleoperations@dish.com so we can learn more.
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