Pros
Descent starting pay, good hard working people for the most part in reference to the frontline agents, descent coaches and level 1 support staff.
Cons
Poor promotion structure, claim to be Customer Service based but everything you do is based on metrics and numbers, their billing system is severly flawed and can mess up a customers account relatively easy, senior management is useless, everything you do is strictly tracked. Your at the discretion of company needs and not what you need. Your schedule, job title and job description changes daily based on company needs. You can get promoted with no raise and some raises are just pennies on the dollar even though your workload greatly increases. Noticed that if you fall through the cracks at DISH you will get promoted fairly easy even though you have no real management attributes. Turnover is high due to the way the bonus structure is paid out. They make you upsell so the company and not you can make a profit. They make it as hard as possible for you not to get the bonus pay out and use a standardized bonus structure for everybody no matter what type of agent you are.
