Pros
Great Training, positive o-workers and managers at this site. Extremely satiety oriented. 4 days on 3 off with one weekend day in the mix. Everything furnished except boots and keep them in good order. Techs have a camaraderie with each other, even though competitive, eveyone is willing to give advice if needed. We use a performance based pay system at our office (one of only 4 offices to do so). If you perform and have great quality you can mke good moey, but you must be willing to work hard and fast.
Cons
Some of the metrics are not fair. Customers who cancel orders assigned to a tech go against your individual metrics. Cust service agents that will assign a ticket as a service rather than the proper classification to make the customer happy (cheaper to no cost) works against positive metrics. Cust service agents that hare no filed exposure and cannot relate ACCURATE information to the customer during sales, leaves the tech to explain the details and take heat in some cases. A Cust satisfaction survey for techs that is slanted- based on 1-10 with 10 being satisfactory, 1-9 being unsatisfactory. This rating affects your pay opportunities. 1 good, 9 bad is not balanced. The other issue is this is telephone based and a 10 is key zero on the keypad. This takes a LOT of cust education as the first instinct is to enter 2 digits which would give you a rating of 1.
