Pros
Trainers were very friendly and taught you how to build rapport and stay patient. Few co-workers, trainers and coaches were very nice and helpful.
Cons
Even though a lot of people were friendly and helpful, most people there were rude, almost like they are taught to be rude. Some helpdesk people, coaches, and even the general manager talk down to you in condescending ways. My coach gave everyone on my team wrong info and some employees were penalized for it and the coach got away with nothing. When our coach was reported, nothing was done and the employees blaming the coach were put at fault. A manager who knew about the situation even lied in our faces to cover for our coach. It is a very messy system where favorites get away with whatever they want. Even trainers came in 1-2 hours late and we were paid to do nothing in the mornings while waiting for them during training classes, which we didn't mind, but still. Dish is also one of the most stressful jobs. They try to maintain a casual facade but are very uptight. They emphasize short call times and control every second and freak out if you are 1 second over break or after a call to type mandatory memos. And don't even think about reporting anything to HR because they are useless. My co-worker got screwed over her bonus because they forgot to give it to her then their excuse is that it had taken too much time to process and just couldn't give her her hard-earned money. Dish is one of THE most awful companies to work for and has an extremely high turnover. Don't bother applying unless you are the most desperate creature on this earth.
