Pros
-Good money if you’re willing to have no work life balance. -Consistent opportunity for overtime -Fun prizes with regular ‘contests’ -Friendly co-workers -Sales expectations are made clear and concise -Multiple gaming units, relaxation room, TVs available for entertainment on breaks -Site-wide lunches provided complimentary at least 1x monthly sometimes more -Multiple break rooms on site -Consistent schedules -Free Dish TV services provided to you
Cons
-The reporting department miscalculates actual sales meaning you don’t get paid for every account accurately -Poor work life balance -Lack of communication between management and employees -Calls are not distributed evenly amongst sites in departments meaning some sites get ‘easier’ calls to retain ergo they get paid much more -Shifty answers when addressing issues regarding tier violations (QA call reviews) -Losing 2-3 sales when a tier violation was committed on 1 call -Poor health insurance benefits -No clarification on quality guidelines amongst different levels of management -PTO Time accrued slowly -Employees are told they are replaceable regularly -Lack of appropriate coaching opportunities for improvement -Management belittles employees -Unreasonable expectation for overtime regardless of outside obligations -Management only cares about quota and no personal growth -You are not appreciated as an employee -Employees believe Dish conspires to find reasons to strip employees of rightfully earned monies from sales and search for reasons to terminate employees for questioning management -Little to no ability to switch teams for different schedules if needed -Not brought competitive rates available for employees to use to save customers business -When phones go down for technical issues you are not compensated for possible lost sales during that time period
