Nobody's Home in Englewood - Customer Service Representative III/Tech Support DISH Employee Review

2.0
Aug 18, 2012
Recommend
CEO approval
Business Outlook

Pros

Pay was good. Life lesson learned- Don't work for the money, work because you like what you do.

Cons

Corporate management is so disconnected from their front line workers it ridiculous. Supervisors never give out a rating of "Excellent" on Perfomance Appraisals (I was told exactly by sups, managers, and directors) because that would raise a red flag at Corporate. I think the use of mandatory overtime is a big reason why not to work at Dish. It's not that bad if it's scheduled weeks or even a single week in advance. It's the overtime that they schedule you for after your shift ,10 minutes before your regular shift is supposed to end (which is more often than not). Who wouldn't be unhappy with that? Maybe you have to pick up your kids, have a 2nd job, or just have plans after work. Exceptions for those instances are so very, very, very, extremely rare and you don't even get a break in between to make a phone call. I was also passed up for a promotion on 3 different occasions because upper "mismanagement" had already predetermined who would get that position before it even posted. I was just as qualified, if not more so, than the other applicants in two of those instances. I was told by my supervisor that even though I should get it that I wouldn't because of "office politics". After Mr. Clayton took over 'everybody is a salesperson' was the common theme at Dish. As I was a door to door salesman I really had no problem but some people just can't sell. But if you didn't sell or didn't sell enough you are reprimanded.

Explore other reviews about DISH

5.0
Dec 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Pay was good. Very good commissions

Cons

High standards. Robotic at times. Very strict on following call flows and retaining customers.

1
avatar
DISH Response
6mo
It is wonderful to hear that you found the compensation structure and commission opportunities rewarding. We strive to be a great company for our team and are happy that resonated with you. Regarding the call flows and standards, we understand that maintaining high expectations for consistency can sometimes feel restrictive or repetitive. We appreciate your perspective as we continuously look for ways to balance our quality standards with a more dynamic employee experience.
3.0
May 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Good middle management and compensation. Lots of opportunities to learn from plenty of smart people.

Cons

Disclaimer -This is all water cooler hearsay and opinion. During the two years I was there the bill came due on being penny wise and dollar dumb over the years. A great example is Sling. Dish beat basically everyone to market but Netflix with streaming and was the first platform to offer live TV via stream (which YouTube TV still uses as a selling point). What happened? Dish paid the original engineers to build it and then balked at paying them to document and maintain it. Same deal with the cyber security team. After years of expecting security engineers to do exceptional work shorthanded for middling compensation eventually they had none. It was all put on the security manager, who had a heart attack after repeatedly requesting support. He understandably did not return. Not much later one of the core systems was ransomed, and the company fell out of the fortune 500. Despite being in the middle of dealing with the consequences of those decisions leadership was doing it all again with the mobile network build out.

1
avatar
DISH Response
1mo
Hearing that you found value in our middle management and compensation, as well as the chance to learn from the talented individuals on our teams, is encouraging. We appreciate you recognizing those aspects of your time with us. On the other hand, the historical context and concerns you shared regarding executive decision-making, infrastructure maintenance, and resource allocation are deeply concerning. Maintaining a stable, secure, and well-supported environment for our workforce is of the utmost importance, and we take feedback regarding employee well-being and operational decisions seriously. We are continually working to strengthen our operations and better support our teams across all business units. Because this review references a sensitive medical situation alongside organizational challenges, we would welcome the opportunity to hear more about your perspective. Please consider reaching out to our team directly at peopleoperations@dish.com so we can learn more.
See reviews by: Helpful|Rating|Date|All