Jack of all trades, master of none. - Field Service Manager DISH Employee Review

2.0
Aug 26, 2012
Recommend
CEO approval
Business Outlook

Pros

The schedule is a good one when you are able to be on it for more than a couple of weeks and not being rotated to cover for other shifts.

Cons

The bonus program for the technicians is a joke. It incentivises them to bring each job up to standard each time a technician goes to a house no matter how sloppy the previous install was yet they are penalized for taking additional time on a job making the technician decide whether he wants to take the chance that he/she will be penalized for time, or not bringing the install to standard. The starting pay for the technicians is a joke and retention is horrible. From a management position it is hard to manage personnel. Substandard equipment in remote areas and routing is rediculous. The upper management at this company is so disconnected with their field services that as another reviewer stated, people at Dish are warm bodies. Too many hands in other areas, ie. home theatre, sound systems, tv mounts, screen cleaners etc...

Explore other reviews about DISH

5.0
Nov 8, 2025
Recommend
CEO approval
Business Outlook

Pros

Good salary and team atmosphere

Cons

A lot of travel to accounts

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DISH Response
7mo
It's wonderful to hear that you've experienced the positive aspects of our company, particularly noting the competitive salary and the strong team atmosphere we strive to foster. We truly appreciate you sharing your perspective. We also recognize your feedback regarding the significant travel requirements to accounts. We understand that extensive travel can impact work-life balance, and we are continuously looking at ways to optimize our account management strategies and leverage technology to potentially mitigate the need for constant travel where possible. Your comments are invaluable as we work to improve the employee experience. We are dedicated to ensuring a positive and productive environment for everyone on our team.
1.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home is the only pro I can think of

Cons

They don’t provide any equipment aside from the computer itself. They mislead you during the interview and job description. You are paid according to price of product sold and close rate however it’s all inbound calls and you can not call back. The inbound calls are lousy, people who don’t even have a $1 on a card in order to do the eligibility check, or no card at all.. poor credit which leads to higher out of pocket costs. I think only a handful of times I couldn’t overcome the spousal objection or the just shopping objection. Those I will take responsibility for but if I’m getting calls from people who don’t have a card or don’t have a $ or don’t have the money to put down OR already have an account or is a mis-transfer or were passed along because the technicians have to make referrals even though the customer isn’t actually interested in the product yet the tech makes them still call.. that’s crap and it’s not real sales.

1
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DISH Response
2w
We appreciate you taking the time to share your perspective with us. Hearing about your day-to-day reality in sales—from lead quality to equipment needs—is incredibly valuable as we continuously work to refine our internal processes and onboarding experience. While we are glad you enjoyed the flexibility of working from home, it is disheartening to learn that you felt misled by our initial job description and interview process. We want to ensure our teams feel properly supported and equipped to succeed in their roles. Our People Operations team would welcome the opportunity to dive deeper into your feedback regarding our commission structures and lead generation systems. Please feel free to reach out to us directly at peopleoperations@dish.com so we can better understand your specific situation. Thank you again for your candor in this situation.
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