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      Priorities are off - Field Service Manager DISH Employee Review

      1.0
      May 29, 2009
      Field service manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Freedom to work outside the office. Great peers and employees. People at my level and below really care about the customer and their jobs. Nice flex schedule, 4 days on 3 days off.

      Cons

      Upper management is reactionary, clueless about what happens in the field. Sets direction and policy by snapshot visits to the field, have never done the job that my people do but act in intiating direction without thought of what the effect on field people is. Shotgun approach to problems rather than pinpoint the issue. Every day your job is threatened, and that is directly. A common statement is leave your tolls and move on. Field service managers are required to work 6 am until all techs are back. 14 to 16 hour days are the norm. You do not have a chance for a life outside of work.

      Explore other reviews about DISH

      5.0
      Dec 9, 2025
      Team manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      You can make six figures

      Cons

      High turnover in employees and management

      avatar
      DISH Response
      6mo
      It is excellent to hear that you recognize the significant earning potential and that you find the commission structure to be good. We are committed to providing a compensation structure that highly rewards performance. We acknowledge your observation regarding turnover within both our employee and management ranks. We recognize the importance of stability and are actively investing in programs to enhance employee engagement, development, and retention at all levels of the organization. Thank you for providing your valuable perspective.
      3.0
      May 15, 2026
      Noc technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good middle management and compensation. Lots of opportunities to learn from plenty of smart people.

      Cons

      Disclaimer -This is all water cooler hearsay and opinion. During the two years I was there the bill came due on being penny wise and dollar dumb over the years. A great example is Sling. Dish beat basically everyone to market but Netflix with streaming and was the first platform to offer live TV via stream (which YouTube TV still uses as a selling point). What happened? Dish paid the original engineers to build it and then balked at paying them to document and maintain it. Same deal with the cyber security team. After years of expecting security engineers to do exceptional work shorthanded for middling compensation eventually they had none. It was all put on the security manager, who had a heart attack after repeatedly requesting support. He understandably did not return. Not much later one of the core systems was ransomed, and the company fell out of the fortune 500. Despite being in the middle of dealing with the consequences of those decisions leadership was doing it all again with the mobile network build out.

      1
      avatar
      DISH Response
      1mo
      Hearing that you found value in our middle management and compensation, as well as the chance to learn from the talented individuals on our teams, is encouraging. We appreciate you recognizing those aspects of your time with us. On the other hand, the historical context and concerns you shared regarding executive decision-making, infrastructure maintenance, and resource allocation are deeply concerning. Maintaining a stable, secure, and well-supported environment for our workforce is of the utmost importance, and we take feedback regarding employee well-being and operational decisions seriously. We are continually working to strengthen our operations and better support our teams across all business units. Because this review references a sensitive medical situation alongside organizational challenges, we would welcome the opportunity to hear more about your perspective. Please consider reaching out to our team directly at peopleoperations@dish.com so we can learn more.
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