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I’m responsible for our employee field operations in In-Home Services, and I’m sorry to hear that this was your experience with us. I’ve been with the company for 24 years (I started as a CSR), and I believe we can offer everyone an incredible career opportunity.
Our job in In-Home Services continues to evolve, and it’s certainly different today than it was 10 years ago when you started. The primary purpose of our technicians is to be experts at talking to customers, to learn what they want out of their home entertainment experience, and to provide them with other any solutions that may improve their wireless network or home theater experience. We think our approach to helping customers is a differentiator – and while it can certainly be a stepping stone to other opportunities, we believe that a long career here at DISH has many advantages. We hope those advantages give all of our employees the desire to stay with us for years to come.
If you have more feedback or suggestions that you would care to share, I’d encourage you to contact me directly, too. You can reach me at robb.origer@dish.com or 303.723.3643.