Pros
One of the biggest Pros is THEY ACTUALLY RECOGNIZE AND REWARD THEIR EMPLOYEES FOR WORKING HARD AND BEING A GOOD EMPLOYEE and definitely seem to do and look for MULTIPLE things and ways to keep employees happy and have an overall positive atmosphere at work. Me- No call center experience of any kind and am already earning paychecks as high as $2000 every 2 weeks. $52000+ potential first year income and NO EXPERIENCE! Sure, you've gotta work hard and be on your game to get those bonuses but if you actually care about your job and the customers, have a sharp mind so that you perform your job CORRECTLY, it's definitely possible to get your bonuses on EVERY PAYCHECK. Dish ALWAYS has some sort of contests ongoing for employees basically just for doing your job. In the just the last 3 or 4 months, seperate from my bonuses on my paycheck, I've won close to $200 in visa gift cards and similar. I BARELY missed winning the contest for winning a 60" LCD TV. One of my co-workers won a 42" LCD TV for doing absolutely NOTHING! Just had name picked in a random raffle drawing. Wasn't even at work for the drawing. So she just comes in to work for her next shift and gets greeted with a new TV just because she works here. Overall the atmosphere is great(aside from handling unhappy customers, lol) and love my co-workers. Lot's of good people and different personalities, at least at my location I can't speak for others. "FLEXIBILITY" as far as their Attendance policy goes, I don't know how they may have run things in the past, but the Attendance policy these days is the most amazing, awesome, I've never seen or heard of such a sensible and forgiving policy. AGAIN, OVERALL, HARD WORKING EMPLOYEE=DISH WILL TAKE CARE OF YOU. So, in a shortened version, you unexpectedly need to miss work today or come in a couple hours late, no problem. You'll get some negative points against you and after so many points, verbal/written warning and so on etc. BUT keep good attendance for the next three months and we'll basically forget/forgive you for missing work(remove the negative points), OR, Dish is expecting to be busy on these upcoming dates, work some overtime and obviously you get the overtime pay, but every hour of overtime=X amount of negative points removed for attendance. There are lots of ways to make up for late days or days missed WITHOUT having that fear of losing your job for missing a day or being late once in a while. OBVIOUSLY DON'T BE THAT PERSON WHO TAKES ADVANTAGE OF SUCH A FORGIVING POLICY. Remember, OVERALL good, hard working employee gets taken care of, earns rewards, 1st for advancements etc. Oh, and have you ever been able to use your vacation time/pay BEFORE YOU EVEN EARNED IT? Dish Policy- example: You've been working at Dish for only 2 months and all your friends are going to Las Vegas next month. You want to go so badly, but also can't really afford to miss work. NO PROBLEM. Go ahead and use as many paid vacation days as you need. Only thing is if you quit or get fired before you have earned the amount of paid vacation time you used then what you got paid for the days you took off will come out of your last check. OVERALL- Thus far, Dish has been the best company that I've ever worked for, and I've had my fair share of different jobs/careers. Based on how much time and money they spend on training and employee perks/benefits, as well as how forgiving and reasonable they are in regards to attendance, I'm pretty confident they're not trying to be a revolving door kind of company and want to keep their employees as well as SO many different departments and job functions available with plenty of advancement opportunities and plenty of $$$ to be made if you are hard working and do care about your job. And just for the record, I've done blue collar work most of my life, so sitting in a nice comfy chair in a climate controlled environment fiddling on a computer all day feels like a vacation already. So that makes me believe that as long as you're sharp, can come to work on time when you're supposed to, with a few exceptions from time to time, are mild tempered(gotta know how to deal with upset/angry/"not very smart/uneducated" customers, sometimes back to back to back)......and actually care about your job, there's no reason why you couldn't be successful at Dish. If you don't think you are or have all those qualities, DON'T APPLY HERE THIS ISN'T THE JOB FOR YOU
Cons
My #1 complaint is having to clean up/fix accounts/customer's issues because a different agent or MULTIPLE different agents, this INCLUDES SOME SUPERVISORS TOO... either gave the customer incorrect information or didn't tell the customer at all(prices,timeframes,etc.) or incorrect programming changes/equipment changes etc. If I could keep track, I'd bet money that over 50% of the time a customer has to call us, whatever the problem is, they are having that problem because another agent or supervisor, MY CO WORKERS) did something wrong!(misinformation,wrong equip etc.) So in reality, Dish has to employee twice as many people as they really need because HALF OF THE EMPLOYEES HAVE TO FIX THE OTHER HALF'S MISTAKES!!! The reason I believe there is this MULTI-MILLION DOLLAR problem is because of one or a combination of three things: 1. Lack of training(you actually take live calls on real customers accounts while STILL IN TRAINING, hell I was only 50% sure I was doing everything correctly on REAL accounts and LIVE calls for at least the first 2 weeks after training) This is actually an obvious reason for the problems 2. Not to be mean, but simply enough there a lot of people employed that just aren't smart enough to do their job.(One example is you are always having to do math just in case you have to apply credits or figure out pro-rated charges etc.) I received a call from a customer a few days ago who had called Dish at least 10 times in 2 weeks and talked to at least 2 different supervisors(was even noted on account that customer had talked to 2 different supervisors) ALL they were trying to do was transfer a purchased receiver from an old account that was closed to a different account. I HAD THE CUSTOMER'S ISSUE RESOLVED IN 5 MINUTES AND I'M A FAIRLY NEW EMPLOYEE. WHY THE HELL WAS I ABLE TO FIX IT BUT 10 OTHERS INCLUDING 2! YES, TWO!!! SUPERVISORS COULDN'T FIX IT??? 3. There are just some employees who simply don't care about their job, or will cheat on phone calls(skip steps, give wrong info etc.) just so they can get off the call quicker, because quicker you get off the phone, better chance you will get your bonus. DISH SCORES EMPLOYEES I. MULTIPLE DIFFERENT CATEGORIES AND TO EARN YOUR BONUS YOU MUST PASS THE GOAL IN EACH CATEGORY. AVERAGE HANDLE TIME PER CALL IS ONE OF THOSE CATEGORIES, SO I KNOW FOR A FACT THAT THERE ARE EMPLOYEES WHO WILL DO OR SAY WHATEVER THEY CAN SO THEY CAN HAVE A BETTER AVERAGE HANDLE TIME.
