Pros
The majority of management and co-workers are friendly and helpful, and frequently organize activities to break up the monotony of working in a call center.
Cons
VERY high deductible medical plan ($6,500 out of pocket for employee only. More than that if you have dependents). DISH goes out of their way to disguise mass layoffs as mass firings. This happens at least once a year. If you are considering applying to DISH, make sure that you are applying for one of the Wireless jobs, and not a job with satellite TV. The TV side of the business has been in decline, and is unlikely to ever pick up again. DISH would do a mass firing at least once a year and get rid of hundreds of employees at a time; these employees were almost never replaced (at least not in the US. There are overseas call centers and I'm not sure how many agents work overseas). The call center I worked at had space for around 1,500 cubicles and you used to have to get to work early to find an open cubicle before your shift started, but so many people have been fired over the years that there were only about 250 of us left. They have not hired anyone new for the TV side of the business for at least 4 years at my call center, but they have started moving in some Wireless employees. The internal promotion process is needlessly complicated. The job postings have job titles that tell you next to nothing about what the job would actually be like, and it's very hard to tell who the hiring manager is to even get more information about the job. By and large, the career path at DISH goes by levels (level 1, level 2, level 3, etc) with higher pay rates at higher levels. The internal promotion process doesn't list out which level a job is, so you sometimes don't even find out that a new position would mean a pay cut until you're already at the interview. This is not sour grapes on my part as an employee who has been recently laid off; rather this is just my advice to you. Take it or leave it.
