Best In Class? Where? - Anonymous employee DISH Employee Review

1.0
May 10, 2010
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

As a new hire, they provide you with all of the necessary tools to perform your job. Five weeks of paid on the job and in-classroom training. Two weeks paid vacation. A discounted Dish TV services account. Uniform, safety gear. A fuor-day workweek. Visin and dental plans are decent, and they do provide a discounted healthcare package.

Cons

Too many lies trickle down from Corporate, and it taints everything. This company fools itself into believing anything and everything in order to appease a manchild like Ergen who's "too late" technological strides continue to drive us slowly into the ground. We introduced the New Slingloaded 922 VIP DVR Receiver to no fanfare. We told ourselves that it was the most sophisticated receiver on the market. It's most notable feature? The ability to stream content from your receiver to any computer or Sling-enabled device, anywhere that there is an internet connection. Guess what? They already have that. It's called Hulu. And it's free. Or Netflix, which has low-priced tiered subscriptions. We are our own biggest fan. And we can prove it. We recently just ended a promotion to drive employees to install Dish Network services in their houses, because, as a whole, our employees did not subscribe to our services. Charlie Ergen, our Chairman (who recently stepped down as CEO of Dish Netwrok Services in order to let some other schmuck take the fall if our company suddenly goes belly up), held a televised all team meeting, addressing the fact that a majority of employees did not take advantage of what he called "a free service". He stated that those who did not, in fact, subscribe to Dish service did not have pride in the company. He wanted to chnge that, and "suggested" that people "show some pride" and get our services installed, even if they did not have the ability to do so due to not have landlord permission to install, not having line of site. He said, "I don't care if you don't use it, just get it and throw it in the closet." Our Chairman said this. And that was followed by a corporate wide initiative to get employees installed. One would think this would be easy, given that the service is"free". But the services for employees are not free. Employees receive a monthly credit of 39.99, enough to cover some costs, but it could leave you paying taxes, DVR fees, phone line fees, etc. In my opinion, is something is a credit, it is not free. Dish even built a web forum to address this and other hot button topics, and one employee from Colorado stated that "until we become profitable as a company" , we shouldn't expect to get free programming. During this chaotic, and neurotic drive came another corporate initiative - to become "Best In Class". No one ever mentioned what we'd be best in class at, or who decided, but it spread like the plague as our new corporate mantra. After meeting our goal of signing up enough employees to both placate Ergen and fluff our subscriber base, we proclaimed that we are now "Best In Class"! Where? And who decided? The company derided us with hoopla to get employees as subscribers with such tactics as saying, "Do Pepsi employees drink Coke? Do Chevy employees drive Fords?" and a "You can't be a brand ambassador if you don't have the product" mentality, all the while stating that it was free. That's a lie. The fact is, if this company could get over itself, it wouldn't be so bad. You figure, we work 4 days a week - that's roughly two weeks a month. The FSM's have to perform a Tool audit, a Van audit, a Quality Assurance Inspection (because we're low on QAS's), a safety survey, and aride along, with each tech, twice a month. The IM has do the same, for all techs. The General Manager is also supposed to do this. Five times a month, minimum. How is that productive? And it's all because some coprorate guy visited a jobsite once, and a tech was missing one tool. Suddenly, we need to audit every tech monthly. And techs have to bring in their tools every night, because Corporate is afraid techs might be "freelancing" on thier off days. But we're Best In Class. That's why I think the lies are Dish Network's Biggest fault. We think we're competing, but we're not even on the playing field. We might not even be at the same game. Bottom line, like my science teacher always told me, "K.I.S.S.", which means, "Keep It Simple, Stupid."

Explore other reviews about DISH

5.0
Oct 17, 2024
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CEO approval
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Pros

good culture at the company

Cons

nothing as of right now

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DISH Response
1y
Thank you for your feedback. We’re glad to hear that you appreciate the company culture and see us as a good place to work. Your positive perspective is greatly appreciated, and it motivates us to continue fostering a supportive and engaging environment for our team. Thank you for being a valued member of DISH!
1.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home is the only pro I can think of

Cons

They don’t provide any equipment aside from the computer itself. They mislead you during the interview and job description. You are paid according to price of product sold and close rate however it’s all inbound calls and you can not call back. The inbound calls are lousy, people who don’t even have a $1 on a card in order to do the eligibility check, or no card at all.. poor credit which leads to higher out of pocket costs. I think only a handful of times I couldn’t overcome the spousal objection or the just shopping objection. Those I will take responsibility for but if I’m getting calls from people who don’t have a card or don’t have a $ or don’t have the money to put down OR already have an account or is a mis-transfer or were passed along because the technicians have to make referrals even though the customer isn’t actually interested in the product yet the tech makes them still call.. that’s crap and it’s not real sales.

1
avatar
DISH Response
2d
We appreciate you taking the time to share your perspective with us. Hearing about your day-to-day reality in sales—from lead quality to equipment needs—is incredibly valuable as we continuously work to refine our internal processes and onboarding experience. While we are glad you enjoyed the flexibility of working from home, it is disheartening to learn that you felt misled by our initial job description and interview process. We want to ensure our teams feel properly supported and equipped to succeed in their roles. Our People Operations team would welcome the opportunity to dive deeper into your feedback regarding our commission structures and lead generation systems. Please feel free to reach out to us directly at peopleoperations@dish.com so we can better understand your specific situation. Thank you again for your candor in this situation.
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