Pros
The only pros here are that you probably won't feel so bad about leaving this company if you've worked as a CSR
Cons
Bad company culture. Lots of backbiting. Bonuses are constantly taken away. Turn around rate is 6 months. Benefits are bad enough that for example, you only take the insurance (the cheaper one) so that you don't have to pay the government a penalty for not having any because it really doesn't cover much. HR reps are pretty much clueless. 401k is useless because you don't even get to bank on that unless you've spent 2 years there...and though I'm still there..most don't make it past the 6 month turn around, so they're always hiring. Coaches and whatnot usually were there about when the center went up and most of them couldn't even meet the metrics they're being told by corporate that their teams have to meet. They push you to sell even if it wasn't originally in your job description (before they changed it) and the change they give you for it is not worthwhile. Meawhile they keep piling on different job positions onto your job position, so far it is : Loyalty/Retention, Technical Support and Billing all rolled into one (not even counting the sales pressure for this non-sales position).
