Pros
none take this job only if the alternative is to starve to death.
Cons
they are the worst company in America for a reason. forced overtime Scam of a health insurance, once u sign u they say you are covered, BUT EVERY DOCTOR YOU GO TO YOU WILL GET A BILL IN THE MAIL AND CIGNA THE HEALTH INSURANCE COMPANY DOES NOT PAY A PENNY ON YOUR BEHALF. but they take hundreds of dollars from your paycheck for health insurance. 10 hour days, back to back calls which is fine but dish as a company loses channels everyday and fights everyone... so you will be stuck with really bad calls. technician visits cost 95 dollars. try explaining that to a customer whose cable is not working who is stuck in a contract and hast o pay 95 dollars to get his dish fixed. insider info : dish's service is really bad because technicians don't install it properly. To get cleat signal dish it has to be pointed at a very specific angle, which 95 percent of technicians won't do meaning if it gets a little drizzle, your dish will go out. EMPLOYEES dish gets installed properly so for example my dish even during the hurricane sandy worked fine. coaches are horrible. high school kids with no respect, you will be called bad names cursed at and yelled at. Meanwhile, coaches themselves don't do anything. One time my coach got mad at our team because he was watching a soccer game and we asked him to help. I am not kidding. Another time, he was playing foootball, in the middle of the call center and throwing football around. Don't believe me, pick up the phone and dial the dish customer service number for NY. You will be hear lots of background noise... its not the agents working but coaching laughing and playing games. They steal from your paycheck and fire the top people to save money. They manipulate the system so the top performing agents can't make any bonus. What happens is they go into the system and LITERALLY EDIT YOUR NUMBERS so that your bonus is taken away, Same thing with your paycheck. They will take away money for no reason. 30 minutes lunch on a 10 hour shift. YUP lunch at 11 AM mandatory. So imagine starting work at 9 AM. First break will be at 10, then lunch at 11. So you can't really eat lunch at 11, So you will take calls from 11 AM to 6 pm straight without any food or breaks while your managers and coaches eat lunch in your face, curse at you and throw footballs around you and A LOT OF TIME AT YOUR DESK AS A "JOKE" BUT THEY WILL THROW IT REALLY HARD. Get ready to starve, get verbally and physically abused as a "joke", money stolen from you, health insurance that steals money. TRUST ME WORK HERE AND YOU WILL SEE IT TRUE FOR YOURSELF. OR take my advice and find a more humane place to work. Hitler would have been proud of this.
