Pros
Hires anyone that looks like they remotely have a clue.
Cons
There are 12 Leads on the sales floor. No lead believes what their manager is telling them as truth...it's just manipulation. We all talk bad about her in front of the associates. Everyone knows we don't agree with her approach and everyone understands we are just nice to her face so she doesn't fire us. In meetings she is open to us, letting us know how many people they need to fire each month...the place is a full-on...turn and burn scam. Get them in and out quick before the employee learns what's going on truly...train them in a very respectful manner, get them on the floor and show them how bad training was, have them mess up on tiers to take money from the associate for about 6 months - 1 year so that in the end the actual hourly rate is much lower than what the associate thinks and then figure out a way to fire them IS the mentality. I've worked for 6 companies in my career, it took me a year to figure out what REALLY was going on, then got promoted and I learned the scam even more towards the actual associates. CHOOSE LIFE - DON'T CHOOSE DISH!! Inbound Sales Associate Floor is approx ~180 - 200 employees ~30 of those employees lost their job in March 2015 alone and close to 70 for the year have lost there jobs. This is for inbound sales only and only in Littleton. They have 5 or 6 different sales centers in the U.S. For the VAST majority of these employees the punishment did not fit the crime. One guy got fired because the call was over but the customer never hung up. The employee went on break not knowing the customer didn't hang up, the company feels he should have known this and told him he was avoiding calls so that's a tier 3 and they fired him. Dish is mistreating their employees, if you are late by 1 second based off of a computer login you instantly lose 2 hours of sick time. Dish gives 40 hours per year for sick time. If you are out of sick time, they will take 2 hours of paid time off, Dish gives 80 hours of paid time off per year unless you work there 5 years, then you get 120 hours. No holidays off if it falls on your schedule unless you get lucky and they approve it as a vacation day. Management is all fear based and recently stood in front of the staff and asked if they were in fear for their jobs. 70% - 80% of the staff rose their hands. Attrition is happening so fast that it is quite clear the richest man in Colorado does NOT care about making sure his Colorado employees are trained well enough to maintain their job OR simply has created a position impossible to hold so that employees can come in to help pay overhead costs. 2 people who had won contests for cars in December were later then fired and didn't receive their cars. The overall idea amongst employees is don't do too good or they will find a way to fire you...PERIOD. They have created a system to monitor every persons call or go back later and monitor after you're doing really good or winning cars. They have a 3-level tier system that punishes people for not doing things correctly on every phone call. A typical sale for a sales associate earns them $25 - $30. Tier 1 costs the sales associate 1 sale that they've made multiplied by the number of tier 1's they've accrued in a 6 month period (example if you've had 6 tier 1's in a 6 month period Dish has taken ~$525 - $630 from that associate). Tier 2 costs the sales associate 3 sales that they've made multiplied by the number of tier 2's they've accrued in a 6 month period. (example if you've had 2 tier 2's in a 6 month period Dish has taken ~$225 - $270 from that associate). Tier 3 costs the sales associate either their entire week of pay OR instant termination. The highest Call Center Management simply states that they take all the money from all the tiers (remember there are ~5 locations in the U.S), multiplies that end of year number by 90% and budgets each year to take that money from associates. This is a number in the millions of dollars. Associates do not feel there has EVER been anyone who works for Dish to not receive multiple tiers while working there. Every manager that has been promoted from Inside Sales Associate also received tier violations. The position has been created to where they know they will make money off of their associates because humans simply aren't perfect. The training period is done in a very relaxed way so not to scare the new-hires. The training is awful, deceptive, and by no ways preparing the person to be on the phones with what their reality will be. They do give a grace period on tiers for new hires of 30 - 45 days which is simply in hopes to not anger the associate too quickly. The employees soon learn what the company is about, how they will be treating people, the majority initially push back, then they just start threatening them with their job. This is a company ran by the richest man in Colorado and has to be one of the worst work environments out there.
