Pros
located near some good taco stands. This woman occasionally brings brisket sandwiches to the parking lot and they are really good. 1 hour lunch.
Cons
There is a saying in Latin - "Res ipsa loquitur" - meaning "the thing speaks for itself". In this case, the turnover rate at Harlingen speaks for itself. 17 people started in my training class, 14 graduated, 10 were left after a month and when I left after 7 months, there were 4 of us left, there is 1 person left now, after 9 months. Substandard pay, mandatory overtime and a negative work environment are ineffectively counteracted by management with occasional free little Caesars, sparse casual dress days and other planned fun. Never have I worked with such a grumpy looking bunch of folks. Seriously, almost everyone seems miserable to be there. You can move up the chain fast because so few people stick around that after 6 months you are a long term employee. You need to keep personal track of your hours and weigh them against what your paycheck says. There were multiple times I had to contact Payroll to get money that didn't show up on my check. Feels really nice to work for a company that is trying to get away with not paying their employees money they earned. So many customers are so unhappy with the business practices and customer service rules, and they take it out on the rep. There is no continuity in service, you can speak to 6 reps and get 6 answers. Customers love that!! Coaches (managers) are overworked and often burnt out. They exist largely to take calls from super upset customers, allow payment extensions and tell everyone how bad of a job they are doing. Good work isn't rewarded. Bad work is recognized. You can get 3 compliment calls and you get a snickers bar, you get 3 complaint calls and you are in jeopardy of losing your job. I recommend this job to anyone who is out of options.
