A very exciting company - Customer Success Manager (CSM) Darktrace Employee Review

5.0
Feb 23, 2023
Recommend
CEO approval
Business Outlook

Pros

Company is a leader in the cyber security sector which is proving to be an ever more important area of technology. The tech is exciting to talk about and is constantly evolving, with new products being launched. Personally, my manager has been excellent at providing support throughout the onboarding process and helping me find my feet. There is also a great atmposphere with people from different teams and seniorities always happy to help and offer advice.

Cons

There are certain restrictions regarding when you can take your annual leave throughout the year, however I know this is in no way unique to Darktrace. As more and more people join the different teams, progression opportunities can seem less clear.

Explore other reviews about Darktrace

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

good pay, good culture and great tech sales exposure

Cons

lack of internal promotion path, just overall lack of vertical career trajectory

2.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Autonomy & Independence: You get great autonomy to build your own schedule. It operates very much like a true field sales motion, which is great if you value independence. Perks: There is a high degree of expense freedom, and the Sales Kickoffs are a definite highlight.

Cons

The company is currently gasping for air and is super misaligned. There is absolutely no sense of direction. The Go-To-Market (GTM) strategy obviously doesn't work because leadership changes strategy it every Half because of poor performance . Turnover is INCREDIBLY HIGH, people was congratulating me that I made it at Darktrace more than a year when I left, which is never a good sign for a company. CEO REPVUE- stated that only 15% of reps hit their goal attainment at Darktrace from it's reviews. If you apply here, you need to know exactly what you are getting into and be willing to work extremely hard just to help dig the company out of a hole.

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