Unless You Need a Paycheck Stay Away - Sales Dialpad Employee Review

3.0
Jan 8, 2025
Recommend
CEO approval
Business Outlook

Pros

- Show up to happy hour & tech bro out you'll collect a paycheck for 12 months plus 3 months of full ramp. - Free lunch at the Inside Sales office -If your boss likes you you'll magically stay employed despite not selling anything - Change the logo so often that they end up giving away all the old swag (I haven't had to buy a pair of socks since I started) -Constant turn over at CRO level all you have to do is wait them out. -New CRO every 18months or so comes in declaring we'll be the next Rackspace, Five9, Concur, etc so you get to see how those orgs operated well at least how someone there thought they should before they were obviously let go and came to Dialpad no one would righteously give up working at a marquee org to work at Dialpad. -If you were Asst to the regional VSB manager at the current CRO former org you will become VP of anything at Dialpad

Cons

- Very few AEs hit quota, constant turnover, maybe 1-2 patches per team actual developed. -Most channel peeps know they can hit their number from the 1-2 patches and fail to recruit new partners but then again its a highly saturated industry MSFT gives away the core product for free why would a partner want another UC offer? - Have waaaaaaay too many AEs if 70% were cut still get the same revenue - No career growth, all sales mgr roles are filled by tech bros hired 5 years ago to be a BDR now they can't leave bc no one outside of Dialpad values their Linkedin status & they have limited to no actual sales expierence to get an AE gig. - Constant turn over not just in AEs but comp plans change quarterly, musical chairs with the team mgrs, new direction from leadership every other quarter. -Don't even get me started on the SEs from BDRs that raise their hand and say they dont want to make cold calls anymore to wine sommeliers and theres zero accountability in that org its always the AEs fault never the SE - Anyone with half a brain knows the UC game is controlled by the partners but current CRO from the Expense Mgmt world thinks AEs should be self-sourcing 75% of their pipeline be prepared to make at least 20 cold calls a day & if you don't be prepared to have a C-level ask you why -Actually C-level wont ask you they'll as the VP who'll ask the AVP who'll ask the RVP, who'll ask the AE - With the exception of a small few the SE talent is horrendous but when AEs complain SEs are just moved to a different team -If you're hired as a BDR (like me) you'll see career growth up to MM AE then you'll be there until you die or you magically fall into a pile of nepotism. Every promotion is determined before its even posted. -If you take one thing away from this please let it be that there is no IPO it is not a rocketship I'm not even certain it still has unicorn status. They'll give you "options" instead of a raise I encourage you to reference a review on here from about 5-6 years ago stating "we;re going to IPO soon" missed that boat now its just blowing thru the VC money before an inevitble acquisition and we're all put on the street.

Explore other reviews about Dialpad

5.0
Mar 28, 2026
Recommend
CEO approval
Business Outlook

Pros

- Good money - Client Sales leadership is a plus - Work-life balance

Cons

- Working with some internal teams - Sometimes we’re behind the curve with certain products/rollouts

avatar
Dialpad Response
1mo
Thank you for this thoughtful review and for your years at Dialpad! It's great to hear that you value the leadership in Client Sales, the compensation, and the work-life balance. Those are areas we're committed to maintaining. We appreciate the feedback on cross-team collaboration and product rollout timing as well. We're continuously working to improve alignment across teams and ensure our products keep pace with customer and market needs. Your perspective helps us get there. Thanks for being part of the team. We're glad you're here!
2.0
Apr 2, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good benefits and the pay is decent

Cons

I joined this company with optimism — it had startup energy and I expected the culture to mature over time. Years later, it has only gotten worse. Leadership’s singular focus is AI, and not in a way that feels collaborative or forward-thinking for employees. The message from the top is clear: adopt AI to do your job faster so they don’t need to hire more people, or leave. Employees are literally being asked to take courses that train AI to perform their own roles. That’s not innovation — that’s a replacement strategy with extra steps. The culture modeled by leadership doesn’t reflect a healthy work environment. There’s an expectation that working around the clock and a party-hard lifestyle is the norm. For anyone with a life outside of work — family, health, boundaries — this place is not designed with you in mind. What’s most frustrating is that this doesn’t feel like ignorance. Leadership appears fully aware of the impact their decisions have on employees and simply doesn’t care. The attitude is dismissive at best. Turnover has been significant — by some estimates, nearly half the company has walked out the door. Not because of the market, but because of the people at the top. Some truly talented, dedicated individuals have been lost because of this culture. That should speak volumes to anyone considering a role here.

10
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Dialpad Response
1mo
Thank you for sharing such candid feedback. We can tell you joined Dialpad with real enthusiasm, and we take it seriously when that experience doesn't match expectations. Your concerns around work-life balance, leadership culture, and how AI is being integrated into the employee experience are noted. We believe innovation should empower our teams, not replace the people behind it, and feedback like yours helps us ensure that remains true. Supporting the well-being and growth of every Dialer is a priority we're committed to getting right. We're grateful for your honesty. People matter, and are central to who we are at Dialpad.
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