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      Direct Line Group

      Engaged Employer

      Direct Line Group reviews

      Was excellent - but ended up not so good - Customer Service Representative Direct Line Group Employee Review

      2.0
      Nov 24, 2025
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working from home and working hours are ok.

      Cons

      Hard to operate system so conversations with customers do not flow well on calls.

      avatar
      Direct Line Group Response
      6mo
      ​We’re sorry to hear about your experience and appreciate you sharing your feedback. If you’d like to provide more details, please reach out to glassdoor@directlinegroup.co.uk.

      Explore other reviews about Direct Line Group

      5.0
      Feb 26, 2025
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      love working part time making my own schedule

      Cons

      not sure on hours worked

      1
      avatar
      Direct Line Group Response
      1y
      It's great to hear you enjoy working at Direct Line Group, thanks for taking the time to leave a review.
      3.0
      Sep 5, 2024
      Sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Amazing place to develop sales career and in insurance

      Cons

      Poor management led me to quit

      2
      avatar
      Direct Line Group Response
      1y
      Thanks for taking the time to leave a review regarding your time at DLG. We appreciate your feedback, and will look into how we can further enhance and improve colleague experiences across all of Direct Line Group.
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