Direct Line Group Reviews | Glassdoor

Direct Line Group Reviews

Updated Sep 13, 2019

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Found 480 reviews

4.1
StarStarStarStarStar
Rating TrendsRating Trends
78%
Recommend to a Friend
100%
Approve of CEO
Direct Line Group CEO Penny James
Penny James
13 Ratings
Pros
  • "Work life balance and understanding outside commitments to family(in 47 reviews)

  • "Really good company with a lot of room for progression with really good benefits(in 35 reviews)

Cons
  • "Bromley is a bit tough to get to(in 22 reviews)

  • "Some team leaders seem to penalise some members more than others, favourism is a big thing in DLG(in 20 reviews)

More Pros and Cons
  1. Helpful (2)

    "Not bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Direct Line Group

    Pros

    Good place to work, medium people

    Cons

    unfortunately no salary increase, No good manarger

    Direct Line Group2015-05-19
  2. "Fantastic culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Technical and Operational Support Consultant in Leeds, England
    Recommends

    I worked at Direct Line Group full-time for more than 10 years

    Pros

    Empowered staff Good salaries Fantastic culture Good retention of staff in specialist roles

    Cons

    uncertain to how the future will be effected by legislative and political change

    Direct Line Group2019-09-09
  3. "4 weeks in, and so far, so good."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Compensation and Benefits
    Current Employee - Project Manager in Leeds, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Direct Line Group full-time for less than a year

    Pros

    Flexible working hours, working from home, relaxed dress code, paid 18th of the month.

    Cons

    IT system a bit slow on occasion, but this will be fixed as part of IT Transformation program of work.

    Advice to Management

    Nice touch with the on-boarding text from CEO, new employee gift, and welcome event.

    Direct Line Group2019-09-04

    Direct Line Group Response

    September 9, 2019Recruitment Consultant

    Thanks for your review, great that you're enjoying your new role at DLG! We are constantly working to make improvements to our systems so be assured that these will get better. All the best in your career here at DLG :)

  4. "Working here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative 

    I worked at Direct Line Group part-time for more than 5 years

    Pros

    Good TL Friendly Room for progress Training Flexible

    Cons

    None None None No parking Change

    Direct Line Group2019-09-03
  5. "Nice friendly atmosphere at work"

    StarStarStarStarStar
    Current Employee - Claims Coordinator 

    I have been working at Direct Line Group full-time for more than 8 years

    Pros

    Nice atmosphere at work every day

    Cons

    No cons at Dlg job

    Direct Line Group2019-09-01
  6. "Can be frustratingly slow at decision making"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Business Analyst in Bromley, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Direct Line Group full-time for more than 5 years

    Pros

    Good people on the whole Good locations Good benefits

    Cons

    Can be slow to make decisions Pockets of bureaucracy that stifles innovation Employs some people in roles who do not conform to company values or expected behaviours (and are still employed)

    Direct Line Group2019-09-13
  7. "Operational risk analyst"

    StarStarStarStarStar
     
    No opinion of CEO

    I have been working at Direct Line Group

    Pros

    Challenging and technical environment but surrounded by highly skilled, friendly team.

    Cons

    None that I have experienced as of yet.

    Direct Line Group2019-08-29
  8. "Good employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - SERVICE ADVISOR 
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Direct Line Group full-time for more than 3 years

    Pros

    A lot of support throughout employment

    Cons

    Lack of progression opportunities within directline

    Direct Line Group2019-09-12
  9. "An okay place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Consultant in Doncaster, England
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Direct Line Group full-time for more than 10 years

    Pros

    The people are amazing, the job gets easier, good pay

    Cons

    The hours aren’t brilliant. The cliques The only way of progressing would be a team leader route

    Advice to Management

    Pay more to staff that stay longer. The basic Salary is usually increased but nothing for existing staff? Loyalty means nothing to staff and customers.

    Direct Line Group2019-09-10
  10. "Great company that provides opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Relationship Manager in Bristol, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Direct Line Group full-time for more than 10 years

    Pros

    People, positive & supportive management culture.

    Cons

    Silo working still evident in some business areas. Upcoming changes planned should help with this.

    Advice to Management

    Clear & transparent talent management programme needed.

    Direct Line Group2019-08-14
Found 480 reviews