Customer Service - Anonymous employee Discover Employee Review

2.0
Mar 20, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Software is very user friendly..Surprise Bonus after winning JD Power! Diverse Environment. PTO is Average for banking industry.

Cons

Seniority or Loyalty doesn't mean anything. Pay should be better. Incentive aren't the same. Working harder not smarter. Call evaluation are subjective & not always fair. Focus use to be making it easy for customers and employees.

Explore other reviews about Discover

5.0
May 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Great mentorship and people leaders

Cons

Pay could be higher and work could be more technically engaging

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