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      Overall, Very Good Job - Customer Service Representative Hourly Pay Discover Employee Review

      4.0
      Oct 23, 2012
      Customer service representative hourly pay
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very Friendly Environment, Great Paid Time Off program, Paid Holidays, Great Work/Life Balance

      Cons

      Extremely Busy at times, Do not get enough times off of the phones to work on training your skills or working on thins you need to work on.

      Explore other reviews about Discover

      5.0
      Jun 18, 2026
      Principal cybersecurity analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      There are still great employees working at Discover despite looming layoffs due to Capital One acquisition.

      Cons

      Morale is at an all-time low, integration with Capital One has caused significant anxiety and confusion.

      5.0
      Jul 7, 2026
      Collections specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Its a great place to work. A little challenging with the recent changes. Tuition reimbursment, insurance paid time off. Yearly bonus.

      Cons

      Its collections the call flow process.

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