Account Manager - Collections Specialist Discover Employee Review

The supervisors are never on the same page. If you are told the wrong information by a superior and use that info on a call, you get in trouble, even though it's what you were told to do. The job is high stress and low pay. You always feel like you're doing something wrong. The job is too much about politics, if you have a complaint about a coach or team lead, expect to be on a written final. They look back at your calls within years to see if you've done something wrong.