Pros
Health insurance was cheap and dental insurance was said to be the best. Depending on which Team Leader you have, you will have TLs willing to assist and coach you. I have had knowledgeable supervisors the past two years I worked there. This was my first real job and it taught me a lot about what it means to maintain a relationship with a customer. You will have your calls listened to in a group and be in meetings to help improve your performance. Dress code is very lax. It is not surprising to see fellow peers dress in jeans and a t-shirt. It is usually the higher ups who like to dress more formal. Be sure to stay on the phones because if you don't meet your schedule or metrics, you'll soon be terminated. I have seen a lot of peers leave because of this.
Cons
If you are in the customer service department, then the calls are back to back. I have been in several departments within the company and most of them had downtime except for regular customer service. The pay raises are very minimal. Maybe 10 cents to 50 cents every six months. A 50 cent raise is only given if you are promoted to a higher paygrade which is very rare. Otherwise, if you are just doing a performance evaluation, you may go up to 20 cents or so yearly. The pay starts off well as an entry level job, but compared to other companies, the base pay is relatively low with very little room to increase. Most job opportunities are customer service or sales with the almost exact same pay grade so you won't be getting any good increases until you are qualified to become a Coach, TL, or above.