Decent company. Too much micromanaging. - Senior Account Manager Collections Discover Employee Review

3.0
Feb 26, 2014
Recommend
CEO approval
Business Outlook

Pros

The people are great and friendly, I am still close with many of my coworkers and was able to form close bonds. The company benefits are great, the call centers are laid out great and all technology is pretty up to date. Attendance policies are by far the most lenient I have ever seen.

Cons

Micromanaging, breathing down your neck constantly.... You can't be perfect enough here. Always being asked "what could you have done better?" even when you hit every single expectation on the head. Absolutely no room for advancement either, while the company as a whole preaches promotion from within, I never once saw if happen in the hundreds of interviews I witnessed. They were almost always hired externally.

Explore other reviews about Discover

5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

There are still great employees working at Discover despite looming layoffs due to Capital One acquisition.

Cons

Morale is at an all-time low, integration with Capital One has caused significant anxiety and confusion.

5.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Its a great place to work. A little challenging with the recent changes. Tuition reimbursment, insurance paid time off. Yearly bonus.

Cons

Its collections the call flow process.

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