Pros
Pay is ok. Benefits are good, Health insurance, Remote
Cons
Health insurance is expensive. Don't take the night shift unless you want to go crazy. The weekends are the worst that's why they pay you just a little more. It's not worth it. You are graded on I matter, if you work the weekends kiss that good bye. Managers are not motivated to see you grow as long as you are doing your job they don't care. Plus if you work the late Shift expect your manager to be MIA on the weekends. I don't really know why they give us one. Since the coaches help more than they do. Coaches are good and probably the best thing when you get a good one. Most will help you with training but only call when something is looking bad with your calls. Expectations with Discover are high, so they want you to be top notch. Your graded on how well you can suck up to the customer on behave of Discover. Even if the customer and the talk off where spot on if the customer is not happy then it's your fault. Start in banking they pay a lot better and you won't be a machine!