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      Prepare to be overworked - Customer Service Representative Discover Employee Review

      2.0
      Jul 16, 2021
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay. Easy to move around to different departments. And great PTO

      Cons

      You are overworked like and actual slave. The calls come in continuously and if your someone like me you’ll end up working until midnight with no relief at all.

      Explore other reviews about Discover

      5.0
      Jun 8, 2026
      Application engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      It was a great work-life balance company.

      Cons

      After the acquisition, everything changed; the company became toxic by Capital One

      4.0
      Jun 9, 2026
      International marketing manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Work life balance - Benefits

      Cons

      Internally things are disorganized as Discover integrates into Capital One systems and processes.

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