Badly managed - Customer Service Representative Discover Employee Review

2.0
Apr 19, 2022
Recommend
CEO approval
Business Outlook

Pros

Pay and the option to work from home.

Cons

Team leads do not care about their employees. Everything else is great but the team leads.

Explore other reviews about Discover

5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

There are still great employees working at Discover despite looming layoffs due to Capital One acquisition.

Cons

Morale is at an all-time low, integration with Capital One has caused significant anxiety and confusion.

5.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Its a great place to work. A little challenging with the recent changes. Tuition reimbursment, insurance paid time off. Yearly bonus.

Cons

Its collections the call flow process.

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