Pros
Good benefits with the option to work remotely
Cons
I had a terrible team leader, she never responded to emails, calls from her team. Every other week we had to experience a new team due to her negligence, “cough, cough” excuse me, her illnesses. If you are on a call and receive assistance from a manager, and the information given is incorrect you will receive a compliance(can lead to termination) and no consequences are given to that employee that has provided incorrect information. I received an email stating that employees CANNOT work extra hours, imagine a billion dollar industry denying employees to make extra money that have kids, bills etc. I was laid off by my team leader, whom I’ve only met with 3 times and each time she was uncomfortable and rushed through the meeting, until she told me I was being fired. I was fired for being over my pto 1 hour, forget the time and energy I’ve put into this company with 100% rating from customers. There is no room here for a black female who happens to be homosexual within this industry. Fortunately, I was able to be a groundbreaking employee whose mom just passed away and brought new clients to this god forsaken company. Thank you for allowing me to catapult into a better situation.