Things have to get better - Call Center Representative Duke Energy Employee Review

3.0
Jun 25, 2017
Recommend
CEO approval
Business Outlook

Pros

Decent pay and good benefits. Quarterly bonuses

Cons

Can be stressful dealing with rude customers on the phone all day. Mandatory overtime with very little notice. Sales are being heavily pushed. Management promises advancement after a year but this is the exception and not the rule.

Explore other reviews about Duke Energy

5.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Good work environment, with everyone willing to help you learn.

Cons

Many departments are understaffed which leads to increased time pressure.

4.0
Jul 6, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Flexible schedule Opportunity to grow

Cons

Ever changing industry Some positions are lower pay than competitors

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