The worst job I've ever had - Product Owner Equifax Employee Review

1.0
Jun 9, 2019
Recommend
CEO approval
Business Outlook

Pros

Excellent opportunities for cloud technology experts to develop products that few customers are currently paying for. Generous sick-time policy.

Cons

Repeated waves of remarkably bad decisions have left the biggest sources of revenue struggling to feed the beast. Agile is paid nothing but lip service. Some small, cosmetic changes were made to qualify for certain distinctions years ago but those changes were never embraced by the company and have fallen away. Teams are still made up of separate sets of developers and testers; developers unwilling to help with testing toward the end of the sprint and testers not given the support needed to contribute to development. Iterative design is impossible given that the business side of the house never even paid lip service to becoming agile. In some organizations, most of the development staff are located offshore, but instead of establishing teams offshore and allocating specific blocks of work to those teams, many teams are spread between onshore and offshore making any pretension of co-location a joke. Sales and marketing defines the requirements and due dates, just like in waterfall. Teams are to realize software to those requirements and within that time frame, limited to predetermined available resources. Priorities are regularly abandoned and changed midway through, with developers swapped back and forth between different priorities as if context-switching has no cost. Even when priorities are kept constant for a time, developers need to squeeze their development work in between the time they spend on production support tasks. Some releases get badly bogged down in a seemingly never-ending back-and-forth, trying to get through numerous new process gates. Cooperation is generally viewed as something other departments need to do; when the needs of the business extend across organization boundaries, good luck getting anything done in a reasonable amount of time/with a reasonable amount of effort, especially when the cooperation you need to serve your customers requires cooperation from shared services groups. Even though offshore staff work late into their evening, it still results in a remarkably short period of time when working as a full team is possible, made even worse by the fact that many of the onshore team members are spread across two or three teams. The lack of cooperation extends even within teams, with enough onshore staff unwilling to time shift to help increase the number of hours that the team could be working together. Politics, rather than managerial talent, governs management. Managers are driven to satisfy objectives rather than customers. Managers are quite blatant about their willingness to use funding intended for one purpose to further the pet projects that will serve as foundation for their next promotion. New leaders make bold promises which they don't have any way to keep, since the organization is far bigger than its leaders and reality won't cooperate with their vision. Politics has taken a toll in other ways, especially since the introduction of a matrix management structure. During the latest round of layoffs, critical staff members for certain projects were let go because their work was not critical to their direct-line management's own projects. There is no penalty for disrespecting staff. Where this manifests, it breeds a general environment of casual disrespect, including between disciplines, and despoils any chance of pulling together as a team to serve customers. Benefits are terrible. Equifax would charge more for inferior health insurance for just me than my partner is paying for superior health insurance for the both of us.

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5.0
May 20, 2026
Recommend
CEO approval
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Pros

Great company and centrally located

Cons

No clear growth opportunities available

1.0
Apr 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Overtime options are great. The pay is okay, but be prepared to sacrifice your peace of mind.

Cons

It's like pulling teeth trying to get a day or just a few hours off for doctors appointments, family priorities, etc. I was penalized for missing work due to having a miscarriage and needing immediate medical attention. My supervisor took multiple unscheduled days off, even came in on a Monday and decided she wanted to take the rest of the week off... and did. you are constantly going to be micromanaged and looked at under a microscope. Equifax sacrifices quality service for fast service. there is a constant competition to close more cases per day. Good luck going to higher up with any issues, they will just tell you to hang in there things will be better soon. I experienced retaliation from multiple supervisors for reporting issues I was having with them. laying off hundreds of American employees to take business abroad for cheaper labor while grossing highest profits in company history is insane. In conclusion, this is the most toxic environment I have ever worked in, If the job market was better I would've been gone long before I hit 1 year of employment.

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