Equifax Reviews | Glassdoor

Equifax Reviews

Updated August 20, 2018
774 reviews

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3.1
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Equifax Chief Executive Officer Mark Begor
Mark Begor
19 Ratings

774 Employee Reviews

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Pros
  • "Friendly co-workers, Fun projects, great work/life balance" (in 79 reviews)

  • "Options to work from home when necessary" (in 44 reviews)

Cons
  • "Work Life Balance ,Pressure,Social Life" (in 22 reviews)

  • "Upper management is loyal to one thing-- investors" (in 23 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (3)

    "Security is the top priority after the breach"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Security Consultant in Alpharetta, GA
    Current Employee - Senior Security Consultant in Alpharetta, GA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Equifax full-time (More than a year)

    Pros

    The security breach in 2017 was a Pearl Harbor moment, and everything is different afterwards for the Security and IT departments.
    The culture is changing from the top on down with new leadership that looks much more focused and effective.
    Culture change is slow, but it's clearly underway. There is more support for security here now than you will find anywhere else. I mean actual buy-in, not just lip service (which is typical most places). Business leaders' bonuses are directly tied to security results (that gets their attention). Anything with High or Critical security problems will be shutdown without hesitation (which is pretty rare even in financial companies).
    That being said, there is a lot of work to do. So expect being both productive and busy. The hours are still reasonable, as management doesn't want people to burn out.
    The new Security management is solid, and the CSO/CISO reports directly to the CEO and Board.

    Cons

    Every business struggles to find balance, such as what corners to cut and how many top priorities can we have?
    The downsides are mostly typical for companies this size:
    - getting stuff done has been very personal- who knew who
    - this can lead to people being adversarial, with the resulting grudges over time
    - resulting in bad history between IT and Security groups
    - growth focus led to technical- and security- debt growing far too large over the past decade
    - so the company is now trying to juggle hundreds of transformational change projects at the same time
    - the company is a group of business units and geographies, think little kingdoms, who don't talk to each other
    - which creates overall prioritization problems if you are in a global resource group
    - Management under IT and some BU's is hit-and-miss down to the team level in some areas
    - hard to tell if merit is the primary driver for hiring decisions

    Advice to Management

    Continue to drive cultural change and lead the organization to see that security of our data and protecting our customers is the responsibility of every single group, not just a few people. Find a way to push more accountability and measure the right things.

    Equifax Response

    Jul 23, 2018 – Employee Experience Leader

    Thank you for sharing your feedback. As you mentioned, our company has been rapidly evolving and transforming since September 2017. From leadership changes to improved manager training and employee... More


  2. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Executive in Columbia, SC
    Current Employee - Sales Executive in Columbia, SC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Equifax full-time

    Pros

    Exciting place to work and expand.

    Cons

    Not enough feedback on performance.

    Advice to Management

    Go go go!

  3. "Great company to work for...regret leaving!!"

    StarStarStarStarStar
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Equifax full-time

    Pros

    Equifax believes in it's people. Work life balance.

    Cons

    Medical benefits are very expensive.

    Equifax Response

    Aug 12, 2018 – Employee Experience Leader

    Thank you for your review. You are right! We do believe in our people and work daily to ensure employees understand that they are our greatest asset. If you are interested in returning, please feel... More


  4. "Great company to be in if you like a good challenge"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Equifax full-time (More than 5 years)

    Pros

    People are genuinely nice. Leaders care about employees. Lots of changes after the cybersecurity incident, including new leaders that are bringing needed change. Very challenging and "fun" work. Lots of cool stuff happening in the technology and analytics space.

    Cons

    Long hours. Navigating through the matrix to get things done can be frustrating at times. But, this is a common issue in a lot of places.

    Advice to Management

    Keep transforming the organization. Great job so far!


  5. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Mount Pleasant, SC
    Current Employee - Account Executive in Mount Pleasant, SC
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Equifax full-time (More than 3 years)

    Pros

    Work/life balance
    Opportunity to grow
    Great people to work with

    Cons

    Red tape
    Large organization can mean slow processes

    Advice to Management

    My manager is one of the best


  6. "Great place to work and excel"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Escalations Customer Service in Fort Worth, TX
    Former Employee - Escalations Customer Service in Fort Worth, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Equifax (More than 3 years)

    Pros

    Fast paced - cross training in all products

    Cons

    Advancement to fulltime employment from being a temp sooner

    Advice to Management

    Love to see more full time employees -


  7. Helpful (14)

    "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in Saint Louis, MO
    Current Employee - Sales Manager in Saint Louis, MO
    Doesn't Recommend
    Negative Outlook

    I have been working at Equifax full-time (More than 8 years)

    Pros

    Flexible hours, ability to work from home occassionally, supportive co-workers and mid-level Managers.

    Cons

    Senior leaders at EFX Workforce Solutions (WS) are all afraid of the current President of WS, who lacks key people leadership skills. He keeps everyone on edge because of his erratic behavior and creates chaos with his constantly changing priorities. His leadership creates a negative attitude and outlook for the employees.

    Advice to Management

    It's difficult to be in a leadership position at Equifax when you're working for the current BU President. For the sake of the business, please remove this leader from his position.

  8. "Great company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Equifax full-time (More than a year)

    Pros

    Flexible hours, work from home.

    Cons

    no cons to say at the moment


  9. Helpful (7)

    "Workforce Solutions is a disaster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Equifax full-time

    Pros

    The positive side is that there's room for improvement everywhere. A motivated employee can find plenty of projects that would make for great resume stories.

    Cons

    The Workforce Solutions division is a bit of a disaster. Communication is poor and priorities change daily. Fear-based leadership makes things very stressful.

    Equifax Response

    Aug 12, 2018 – Employee Experience Leader

    Thanks for providing your feedback, as we take these concerns seriously. We are working hard to improve our enterprise communications, working with employees at all levels to ensure our people both... More


  10. Helpful (1)

    "Transformation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Equifax full-time

    Pros

    There is a transformation underway at Equifax with our new CEO and a few senior leaders. It has been a tough go but signs are that we will emerge a stronger organization more focused on consumers and customers.

    Cons

    There is a culture change underway which creates a bit of unease.

    Equifax Response

    Aug 12, 2018 – Employee Experience Leader

    The company has indeed been going through some transformation as we work hard to evolve into a stronger company and industry leader. Our new leadership is prioritizing constant communications around... More


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