Equifax Reviews | Glassdoor

Equifax Reviews

Updated May 23, 2018
737 reviews

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3.0
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Equifax Chief Executive Officer Mark Begor
Mark Begor
5 Ratings

737 Employee Reviews

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Pros
  • Friendly co-workers, Fun projects, great work/life balance (in 76 reviews)

  • Options to work from home when necessary (in 43 reviews)

Cons
  • Work Life Balance ,Pressure,Social Life (in 22 reviews)

  • Upper management is loyal to one thing-- investors (in 23 reviews)

More Pros and Cons

  1. Helpful (1)

    "Security is the top priority after the breach"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Security Consultant in Alpharetta, GA
    Current Employee - Senior Security Consultant in Alpharetta, GA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Equifax full-time (More than a year)

    Pros

    The security breach in 2017 was a Pearl Harbor moment, and everything is different afterwards for the Security and IT departments.
    The culture is changing from the top on down with new leadership that looks much more focused and effective.
    Culture change is slow, but it's clearly underway. There is more support for security here now than you will find anywhere else. I mean actual buy-in, not just lip service (which is typical most places). Business leaders' bonuses are directly tied to security results (that gets their attention). Anything with High or Critical security problems will be shutdown without hesitation (which is pretty rare even in financial companies).
    That being said, there is a lot of work to do. So expect being both productive and busy. The hours are still reasonable, as management doesn't want people to burn out.
    The new Security management is solid, and the CSO/CISO reports directly to the CEO and Board.

    Cons

    Every business struggles to find balance, such as what corners to cut and how many top priorities can we have?
    The downsides are mostly typical for companies this size:
    - getting stuff done has been very personal- who knew who
    - this can lead to people being adversarial, with the resulting grudges over time
    - resulting in bad history between IT and Security groups
    - growth focus led to technical- and security- debt growing far too large over the past decade
    - so the company is now trying to juggle hundreds of transformational change projects at the same time
    - the company is a group of business units and geographies, think little kingdoms, who don't talk to each other
    - which creates overall prioritization problems if you are in a global resource group
    - Management under IT and some BU's is hit-and-miss down to the team level in some areas
    - hard to tell if merit is the primary driver for hiring decisions

    Advice to Management

    Continue to drive cultural change and lead the organization to see that security of our data and protecting our customers is the responsibility of every single group, not just a few people. Find a way to push more accountability and measure the right things.


  2. "Employees are valued"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director
    Former Employee - Director
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Equifax full-time (More than 3 years)

    Pros

    Wonderful company to work for when it comes to atmosphere, culture, management approach. Employees are visibly valued and many have reached very long tenures.

    Cons

    While global, company does not know how to embrace working remotely. Unless you are in sales, being in Atlanta is the best way to secure advancements and training.

    Advice to Management

    85% of most jobs are done on the phone - in order to attract talent, embrace remote and disbursed staffing model.

  3. "Great company, Workforce solutions in turmoil"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Saint Louis, MO
    Current Employee - Anonymous Employee in Saint Louis, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Equifax full-time (More than 8 years)

    Pros

    Great opportunities for advancement. Reward hard workers. It is true there is an incredible amount of change - and that can be painful - but the real issue is at the top with really good layer 3 leaders and teams.

    Cons

    The president of the division has gone a bit off tilt. Employees are regularly yelled at and belittled at meetings. He even suggested one group of employees hang his picture in the office because he was delivering their revenue. The worse part is the HR leader enables it. Everyone knows it, no one addresses it.

    Advice to Management

    Someone needs to tell the Emporer he isn’t wearing any clothes.


  4. Helpful (1)

    "VP Operations"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Equifax full-time

    Pros

    Performance oriented culture. Good work life balance.

    Cons

    Major financial impact due to the breach and going through restructuring.


  5. "Great Place to Work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Saint Louis, MO
    Current Employee - Anonymous Employee in Saint Louis, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Equifax full-time (More than 5 years)

    Pros

    Flexible work environment, competitive pay, great team-members.

    Cons

    Need more communication throughout organization but we are getting there...


  6. "Fulfillment Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Equifax full-time

    Pros

    Sitting / Standing desks, friendly enviroment

    Cons

    Low raises, at times there is mandatory overtime


  7. "Overall great except the pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Analyst in Atlanta, GA
    Former Employee - Financial Analyst in Atlanta, GA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Equifax full-time (More than 3 years)

    Pros

    Kind people, Smart coworkers, friendly environment, flexible schedule, great Midtown office.

    Cons

    Low pay, communication of career desires to management often went unheard, except for those already in management.

    Advice to Management

    Listen to lower-level employees about what they want from their job. People will continue to turnover as long as pay remains below industry norms and achievements of younger staff go unrecognized. Other than these concerns, upper management was always extremely approachable, kind, and friendly. Opportunities are probably greater because hiring has been tough since the breach.

  8. Helpful (5)

    "Horrible work environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Equifax full-time (Less than a year)

    Pros

    Work from home, decent pay if you blow out your number

    Cons

    Upper management at Workforce Solutions is horrible and completely out of touch with its employees. They have no clear vision and are getting rid of all of their experienced employees. There is zero career advancement at Workforce Solutions and until they are gone I would recommend people look elsewhere to work.

    Advice to Management

    Rely on your experienced employees to lead your path forward and start fostering a true sales culture.


  9. Helpful (8)

    "Hit or miss"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA
    Doesn't Recommend

    I have been working at Equifax full-time (More than 3 years)

    Pros

    I have been with the company for 4 years. 3 and a half years of which were spent in the better part of the company.

    Cons

    Currently working in the operations team and it is a hot mess. Management does not care about the staff, they are tyrants dressed up as managers who only care about how the senior leaders see them. If they need to throw the hard working people on the floor, they will do so with absolute joy. If you get to work here, do your research, your life can go from enjoyable to pure misery. There is also a lot of racial and gender biases in this company.

    Advice to Management

    HR is a joke! Hire HR business partners who give a damn about human beings. Don't pretend to care, just CARE! If so called 'Managers' have people reporting into them, put them through emotional intelligence training, cultural training, sensitivity training. These are not robots! You want people to work for you? then start treating them like people and you might have a quick win on some efforts. most senior leaders are horrible people managers and need some serious training.


  10. "Senior Director"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Equifax full-time

    Pros

    Ability to work remote and have flexibility with schedule.

    Cons

    Needs a more robust internal CRM


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