Equifax Reviews | Glassdoor

Equifax Reviews

Updated November 15, 2018
808 reviews

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3.0
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Equifax Chief Executive Officer Mark Begor
Mark Begor
31 Ratings

808 Employee Reviews

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Pros
  • "Friendly co-workers, Fun projects, great work/life balance" (in 82 reviews)

  • "Options to work from home when necessary" (in 45 reviews)

Cons
  • "Work Life Balance ,Pressure,Social Life" (in 22 reviews)

  • "Upper management is loyal to one thing-- investors" (in 24 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (9)

    "Security is the top priority after the breach"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Security Consultant in Alpharetta, GA
    Current Employee - Senior Security Consultant in Alpharetta, GA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Equifax full-time (More than a year)

    Pros

    The security breach in 2017 was a Pearl Harbor moment, and everything is different afterwards for the Security and IT departments.
    The culture is changing from the top on down with new leadership that looks much more focused and effective.
    Culture change is slow, but it's clearly underway. There is more support for security here now than you will find anywhere else. I mean actual buy-in, not just lip service (which is typical most places). Business leaders' bonuses are directly tied to security results (that gets their attention). Anything with High or Critical security problems will be shutdown without hesitation (which is pretty rare even in financial companies).
    That being said, there is a lot of work to do. So expect being both productive and busy. The hours are still reasonable, as management doesn't want people to burn out.
    The new Security management is solid, and the CSO/CISO reports directly to the CEO and Board.

    Cons

    Every business struggles to find balance, such as what corners to cut and how many top priorities can we have?
    The downsides are mostly typical for companies this size:
    - getting stuff done has been very personal- who knew who
    - this can lead to people being adversarial, with the resulting grudges over time
    - resulting in bad history between IT and Security groups
    - growth focus led to technical- and security- debt growing far too large over the past decade
    - so the company is now trying to juggle hundreds of transformational change projects at the same time
    - the company is a group of business units and geographies, think little kingdoms, who don't talk to each other
    - which creates overall prioritization problems if you are in a global resource group
    - Management under IT and some BU's is hit-and-miss down to the team level in some areas
    - hard to tell if merit is the primary driver for hiring decisions

    Advice to Management

    Continue to drive cultural change and lead the organization to see that security of our data and protecting our customers is the responsibility of every single group, not just a few people. Find a way to push more accountability and measure the right things.

    Equifax Response

    Jul 23, 2018 – Employee Experience Leader

    Thank you for sharing your feedback. As you mentioned, our company has been rapidly evolving and transforming since September 2017. From leadership changes to improved manager training and employee... More


  2. Helpful (1)

    "Good firm to work for as the first job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Equifax full-time

    Pros

    Great manager’s! I learned a lot.

    Cons

    camt Think of any as of now

  3. "Sales Ops & Analytics Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Equifax full-time (More than 5 years)

    Pros

    Great Benefits, above average pay, decent working environment

    Cons

    Some of the branches treated newly acquired teams horribly. Acted like someone was always after their jobs

    Advice to Management

    Promote unity amongst the different locations.


  4. Helpful (8)

    "VP, Marketing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Equifax full-time (More than 5 years)

    Pros

    Talented workforce. Strong assets. Collaborative environment. A sense of we are in this together.

    Cons

    Not especially employee friendly. More concerned about enriching executives. Spending significantly to address shortcomings from prior leader - at the expense of present staff.

    Advice to Management

    Invest in employees. Retain talent. Show some compassion instead of steamrolling.


  5. Helpful (2)

    "Mixed review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Equifax full-time

    Pros

    Fantastic people and teams driving initiatives. Must be adaptable to changing workflow and culture.

    Cons

    Recruiting lacks understanding of how to support the business. Process paralysis which makes them sometimes ineffective and witnessed a lack integrity tolerated in talent acquisition.


  6. "Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Atlanta, GA
    Current Employee - Director in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Equifax full-time (Less than a year)

    Pros

    Management does not micro manage but can vary based on team.

    Cons

    Lack of knowledge share within company.


  7. Helpful (6)

    "A Hot Mess of Unprofessionalism and lack of Employee focus with significant layoffs in place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Experience in Saint Louis, MO
    Current Employee - Customer Experience in Saint Louis, MO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Equifax full-time (Less than a year)

    Pros

    The people in the business are genuinely kind and care to do the right thing in their role

    Cons

    - New C Suite leadership is not engaged with the business to explain their vision
    - onboarding experience is abysmal
    - personal reimbursement process for candidate onsite interviews are disregarded even though they say they will do it
    - too stale of a culture that tenured employees lack awareness of current/innovative ways of working
    - severe lack of communication from leadership and doesn’t consider a strategic approach to it
    - reactive environment of working
    - serious lack of structure and discipline with basic HR policies and enforcement
    - tenured employees are afraid of new ways of working and there is a dichotomy between new employees vs tenured employees
    - siloed ways of working, lack of unified approach between sites, and disconnected business units
    - EWS and Technology is led by dysfunction and outdated style of work/thinking

    Advice to Management

    You’re creating chaos without communicating transparently with employees in an honest way. You lack a strategic approach to your vision and don’t care about the employee perspective. Employee experience is terrible. You have a culture that lacks agility or innovation, works because ‘that’s the way we have always done it’, and have created chaos within the organization. But hey, at least Mark keeps sending out his weekly emails with rose colored glasses and disregarding what’s happening within his own walls.

    Don’t work here. Don’t even consider applying. Find something else because it will be better than here in every way possible.

  8. Helpful (7)

    "A Shadow of what once was"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director of Pricing in Atlanta, GA
    Current Employee - Director of Pricing in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Equifax full-time (More than 5 years)

    Pros

    It's a job with money coming in

    Cons

    Benefits are constantly being cut, employees are pressured to work even longer hours, senior management is dishonest with employees or very inept - one or the other, and the culture has become extremely depressed with many wondering if they'll be cut next so the CEO can manipulate financial ratios to meet arbitrary goals promised to Wall Street.

    Advice to Management

    Stop thinking so short term, especially you Mr. CEO. The last CEO wasn't perfect, but he was a godsend compared to what's there now. Actually invest in your employees and products, treat customers right and maybe then you'll see positive returns.


  9. "Data Credit Analyst"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Equifax full-time

    Pros

    Helpful staff who provide you with a lot of support

    Cons

    Work was boring and low pay.


  10. Helpful (10)

    "Bad career decision"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Equifax full-time (More than 3 years)

    Pros

    I can no longer think of any.

    Cons

    Benefits could be much better. Never know if you will have a job day to day and company continues to lose skilled employees (and they don't care). Bad career decision.

    Advice to Management

    Listen to your employees and value them. They are the ones doing the work.


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