Expedia Local Experts - Expedia Local Expert Expedia Group Employee Review

1.0
Dec 9, 2015
Recommend
CEO approval
Business Outlook

Pros

Experience all things offered in Maui as far as activities go through the Familiarization process. Good benefits: 401k, Health, Dental, Vision, Educational Reimbursement. Lots of locations to work at.

Cons

Poor managerial skills. Leadership is overworked, so they're usually too busy to lead or manage so they defer everything to "leads". Leads are NEVER available because they're at the busiest of desks and prioritize their positions as concierge over their positions as leads (I would too). Scheduling is awful! You can't supplement your income with a secondary job because management requires that you're available "anytime anywhere" plus having 1-3 on-call shifts any given day of the week. Which means, you can't even plan laundry, gym, etc. Training is 6 weeks! So, you earn $12.50/hour before you earn commission. That drops you far below the poverty level! You're expected to drive all across the island just to shadow other employees. There is no sales training. Minimal technical training. There is no Operating Procedures manual so you don't ever have a reliable source of information. Our Company Christmas Party Invitation read: "appetizers and ONE cocktail included, you can buy your own Christmas party dinner for 25% off, if you bring your business cards. Can I please buy my own business cards since the company can only afford to buy them once a year?

Explore other reviews about Expedia Group

5.0
Mar 26, 2026
Recommend
CEO approval
Business Outlook

Pros

I really love working at Expedia. The perks and benefits are great and I feel like I have just the right amount of work life balance. I feel fortunate to have a manager that listens to my goals and aspirations and does their best to find a path forward.

Cons

I’ve found the promotion cycle to be quite difficult to navigate, with promises made and often overlooked. To get a promotion, you have to work extremely hard to get visibility across the board often outside your remit.

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Expedia Group Response
1mo
Thank you for sharing your experience. We’re so glad to hear you’re enjoying the benefits, balance, and supportive management. We also appreciate your feedback on the promotion process. Your perspective highlights how important it is that we succeed together through collaboration, while fostering an ownership mindset where contributions are recognized. Thank you for being part of the journey and for helping us continue to raise the bar.
2.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay, supportive manager, and genuinely pleasant colleagues.

Cons

Frequent reorgs and shifting strategic direction made it difficult to build momentum or plan long‑term. Over time, contractor roles became increasingly narrow and production‑focused, which limited opportunities for meaningful skill development. Responsibilities that originally included project management were reduced to primarily email production work. There’s also a broader corporate pattern where work is expected to be completed exactly as written, with little room for judgment or improvement. Even small, quick optimizations can lead to pushback rather than appreciation, creating an environment where going “above and beyond” requires multiple layers of approval — which defeats the purpose of being proactive in the first place. Finally, there’s an in‑office expectation (less strict than for full‑time employees, but still present) for work that can be done entirely remotely. This tends to benefit highly social personalities, but for those who prefer focused, independent work, it feels unnecessary. Social dynamics also play a noticeable role; if you’re not immediately well‑liked or you make a single early mistake, it can create a self‑fulfilling perception that’s difficult to overcome.

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