For the most part, it’s a lot of solo work that will eventually lead to mental and physical exhaustion in a short time. - Store Manager Extra Space Storage Employee Review

Extra Space Storage hones a fantastic work environment. The corporate employees are great providing a wonderful example that reward pays off should you commit to give your all. DTL trainers ingrain one on one in depth with deep knowledge and transparency of the core business. I'm grateful for the opportunity to advance the promotion of accepting Store Manager role.

At the entry level of training, the training monologue can be tedious as there is a lot of information to process; once you master the materials, it's difficult to unlearn the training.

Solid schedule - 40 hours per week, not expected to be there more than that. No one looking over your shoulder constantly (unless you have a new DM, they can't seem to help it) Mostly great people to work with Local, immediate management does care and are helpful.

Very large rate increases really upset customers and that's just too bad. We are given word to tell them but it just isn't true. Putting more money in stock holder's pockets is the bottom line and it doesn't matter how much anger we have to deal with. You are absolutely expected to sell insurance to every renter. However, you must be careful because you aren't "insurance salesmen". You get a ding when you don't sell it. We are encouraged to use evasive language and rush through it so the renter thinks it's required without quite saying so. You would think this large of a corporation would have handymen available but it is so, so difficult to get the smallest repair done due to getting bids from vendors, turning them in, reminding the person you turned them in to what needs done maybe getting approval, then scheduling. By that time lights (or whatever) have been out for a month or 2. Benefits are very expensive and cover so little.