Pros
You can begin working with clients almost immediately. There is lots to learn if your self motivated. Good industry to work in. There are beers on Friday, fruit and office snacks.
Cons
Product and industry knowledge is extremely lacking. Staff move on before knowledge is passed down. No formal training for new joiners. You are left on your own, or trained by juniors. Extremely high staff turnover rate. No bonus which is very unusual for the industry. Although employees have expressed that a bonus would motivate individuals to work harder, executive management will not offer them. The company is employing allot of junior staff even though the knowledge is already low. Because support is expected to start talking to clients within 4 weeks, the clients are starting to feel that inexperienced staff are not fully understanding their issues.