Eze Software Reviews | Glassdoor

Eze Software Reviews

Updated September 18, 2017
220 reviews

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3.1
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Eze Software CEO Jeffrey Shoreman
Jeffrey Shoreman
25 Ratings

220 Employee Reviews

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Pros
  • Good Employee Welfare - Work life balance, Health Month, Healthy refreshments etc (in 13 reviews)

  • There is a great culture at eze (in 17 reviews)

Cons
More Pros and Cons

  1. "Better than expected"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Eze Software full-time

    Pros

    Compensation seems to be fair-market value for responsibilities and title.

    Cons

    I do not very excited about financial technology at this point in my life.


  2. Helpful (4)

    "Listless"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager
    Current Employee - Manager
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Eze Software full-time (More than 5 years)

    Pros

    The people that Eze hires continue to be great. People generally work to do the right thing by their people.
    Compensation is fair, but increasingly rules based. Eze no longer offers an entrepreneurial merit based growth plan for employees.

    Cons

    Leadership is tone deaf and willing to do anything to make change for the sake of change. They continue to cut senior people who are clearly committed to the firm. CEO has gotten great at offering lip service to folks - lots of plans! few follow through and results. Overall very difficult to have a trusting relationship with senior management who is unable/ willing to engage and aloof.

    Advice to Management

    You're trying to run the business with a young team - growth opportunities based on merit, and sincere engagement counts for a lot. Especially when asking people to do more with less.

  3. Helpful (3)

    "Client Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior
    Current Employee - Senior
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Eze Software full-time (More than 3 years)

    Pros

    - Few remnants of old culture. At this point, though, it's almost all marketing hype.
    - People
    - Perks in the office (drinks/snacks) and benefits
    - Opportunity to take on lots of responsibility early in career

    Good place to start out of school, but if you work here/decide to accept a position, your best bet is to stick around just long enough to lateral into another company that has a real career progression.

    Cons

    - Senior management has made a series of asinine decisions that all but eliminate the opportunity for career progression in client service. Internal mobility that would allow knowledgeable employees to specialize in areas of interest is uniformly blocked, regardless of merit or tenure.
    - Restructuring mid-level management seems to indicate that senior leadership is blaming individuals for the current woes, rather than the model as a whole. Eze is all-in on the new model, but changes to people aren’t going to make it work if you keep this rigid approach to its structure and how things work now.
    - Patronizing, embarrassing attempts by senior leadership to mimic old office culture
    - Once you look above the ground level, culture is highly politicized
    - Low morale, high stress
    - General poor quality of core OMS product
    - Low level of industry knowledge across the company
    - High employee turnover – revolving door across the board
    - Salaries are OK on the surface, but once you start taking on more responsibility, comp doesn't reflect it. Converting it to hourly and then comparing it to other companies in the same space shows that employees are underpaid. Also: hard caps on raises, low budgets across teams for pay increases, and no bonus eligibility for individual contributors. Promotions are time-restricted and usually every three years.
    - Struggle to maintain work/life balance. This would be more understandable if Eze paid employees what they're worth.

    This is not a company that will allow you to build a career, which is fine, because you don’t want to work here for a long time, anyway.

    Advice to Management

    - Treat your employees like grown ups
    - Hire internally. You're losing invaluable talent because you won't allow people to specialize in roles that interest them and build their own careers.
    - For entry level positions, go back to hiring classes of people with start dates during the summer. Hiring people as positions become open, especially in the summer/fall just leave you with second-rate candidates that couldn’t get jobs before they graduated.
    - Create a framework that will allow people to build careers, rather than churning through college graduates who leave as soon as they develop any kind of useful expertise. There’s a difference between a dead-end job and a career path where you need to pay your dues.


  4. Helpful (4)

    "Struggling"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate Director in Boston, MA
    Former Employee - Associate Director in Boston, MA
    Doesn't Recommend
    Negative Outlook

    I worked at Eze Software full-time (More than 5 years)

    Pros

    Eze has many benefits and perks of top tech firms.

    Cons

    Eze is struggling to retain its soul as it grows and preps to become a public company.

    Advice to Management

    Try to recapture the pride of 2013


  5. Helpful (8)

    "Good people, bad leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Eze Software full-time (More than 5 years)

    Pros

    Many of the people I work with are smart and dedicated.

    Cons

    Management in recent years seems to be making decisions more for owners (PE) than customers, trying to squeeze out unrealistic profit margins in the short term instead of helping customers long term. Company seems to be commoditizing employees and losing what made us special.

    There have been a lot of bad decisions made at the company from the top with little accountability.

    Advice to Management

    Don't neglect your current customers and products while trying to build next gen system. Old products will be around for a long time. Don't lose what made us special. Hint: it was not senior management.


  6. Helpful (4)

    "Worst experience ever - circling the drain!!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director, Engagement Management in New York, NY
    Former Employee - Director, Engagement Management in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Eze Software full-time

    Pros

    Talented young organization and good location.

    Cons

    Leadership. Wasting talent. Enormous ego of leaders wasting time, resources trying the same old things without understanding competition or agile technologies. Culture is just marketing, not practice

    Advice to Management

    Start over from a leadership team. You can't expect new results with same old leaders shifting seats.


  7. Helpful (1)

    "Great company, Lots of energy, Exciting work on new technologies in the cloud team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Developer in Boston, MA
    Current Employee - Software Developer in Boston, MA
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Eze Software full-time (More than a year)

    Pros

    Very smart people with industry leading technology. Good culture overall.

    Get to work with smart people, not only clever but also very responsive in terms of help when going through the learning curve

    New leadership in Cloud Engineering is making a difference

    If you want to learn a lot of cool stuff and work on latest technologies it is a great place to be.

    Cons

    Like any newly launched product it is going through growing pains, but the future looks bright. Adoption of its cloud product is very promising and has a bright future.

    Steep learning curve to understand the C#/.Net stack, but there are plans to move away from this soon.

    Lots of mistakes made and technical debt

    Expanding in India and hiring lots of junior people. This will cause problems in the future

    Advice to Management

    Reduce the number of changes that are happening and let it stabilize. New cloud leadership should continue to motivate and inspire the developers.

    Some teams are doing very well, but that success should be replicated elsewhere. Keep bringing outside help who has experience building web products instead of struggling and making costly mistakes.

    Give shares to all employees so they can be motivated, engaged and share the success of the company

  8. Helpful (2)

    "Engagement Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engagement Manager in New York, NY
    Current Employee - Engagement Manager in New York, NY
    Negative Outlook
    No opinion of CEO

    I have been working at Eze Software full-time (More than 3 years)

    Pros

    -Good Company Culture
    -Great Benefits
    -Young, energetic company

    Cons

    -Not a great work life balance
    -Management does not value internal talent

    Advice to Management

    -Value your internal employees


  9. Helpful (4)

    "transparent software company, challenging, losing key performers?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Eze Software full-time (More than 5 years)

    Pros

    the culture is relaxed and work-life balance is usually good. exec management tries to instill the corporate values and strategic plan relatively often. work can be interesting and challenging if you like the fintech and trading world. company seems to be working towards an ipo relatively soon once products are integrated and new products deemed solid enough.

    Cons

    competitors are getting stronger with offerings. exec management seems transparent with plans, too transparent sometimes with ones that impact us staff. i've noticed a lot of more senior level directors leaving or just disappearing lately. concerning as many of these people were hands on doing good work and are replaced by more management only leaders. the company seems to be centralizing around just a couple core locations now being boston and india.

    Advice to Management

    grow existing staff, don't drive them out or go external so immediately. need more solid hr processes and staff coverage.


  10. Helpful (7)

    "Poor leadership with a lack of knowledge"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Negative Outlook
    Disapproves of CEO

    Pros

    Amazing people at the company
    Direct managers listen and care about their teams

    Cons

    Leadership (execs) fail to understand what differentiates the company from competitors (service).

    Terribly communication from the top.

    In ability to adjust on the fly when things go very poorly.

    Lack of listening to client needs.

    Advice to Management

    Start listening to your employees and clients. You can grow and scale the company with out gutting what the company is and moving all the jobs to India.


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